Vivid Seats Jobs in Chicago
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Performance Marketing Specialist - Nights and Weekends

Vivid Seats
Chicago
1 day ago
+55
As the Performance Marketing Specialist – Nights and Weekends, you'll have the opportunity to join a thriving and growing Paid Search team that is comprised of talented people while giving you the tools to develop your career. You will be given a unique opportunity to work on one of the industry's largest and most complex Paid Search accounts, allowing you to gain experience that is unmatched within the digital marketing industry!

Inbound Sales Associate - Nights

Vivid Seats
Chicago
4 days ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Customer Support Specialist

Vivid Seats
Chicago
4 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Customer Support Specialist (Nights and Weekends)

Vivid Seats
Chicago
4 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Online Support Agent - Live Chats

Vivid Seats
Chicago
4 days ago
+55
As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Online Support Agent - Live Chats (Nights and Weekends)

Vivid Seats
Chicago
4 days ago
+55
As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Sr. Quality Engineer

Vivid Seats
Chicago
6 days ago
+55
As a Quality Engineer you'll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers use them, you'll partner cross functionally to apply maximum coverage for our applications. Our quality engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements. Working in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks), you'll develop and own automated testing suites, explore edge cases and drive quality for the organization. You will research and implement modern testing tools and techniques to ensure maximum coverage and constantly improve the ways we test our products. Our quality team members are embedded on a delivery teams and use BDD to prevent defects before they are found. Our team executes different types of tests (including exploratory tests), records defects and assists in driving resolution, and develops automated tests with an eye towards continuously assessing and improving test coverage. As a quality engineer you'll also perform root cause analysis for production incidents, identify trends and weak points, and suggest corrective actions.

Sr. Cloud Security Engineer

Vivid Seats
Chicago
1 week ago
+55
As a Sr. Cloud Security Engineer, you'll be responsible for protecting the confidentiality, availability, and integrity of Vivid Seats information assets in cloud environments such as AWS. This position is best suited for an experienced Information Security engineer with a strong proven understanding of AWS native products and functionality along with other complementary technologies (e.g., CDN) and best practices for cloud security. This candidate will partner with other cloud-focused infrastructure, operations, and devops teams to ensure the safety of Vivid Seats' information systems assets, customer data, and to protect systems from unauthorized access and abuse. Additionally, this position will collaborate with the rest of the Information Security organization to analyze and perform event correlation, create dashboards and reporting content, troubleshoot, and remediate security issues.

Application Security Engineer

Vivid Seats
Chicago
1 week ago
+55
As an Application Security Engineer, you'll be responsible partnering with multiple web and mobile engineering teams to drive security practices and principles in a fast-paced Agile development cycle. This is a hands-on technical position best suited for a professional with developer expertise and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization to enable business goals by melding security into solutions.

Lead IT Engineer

Vivid Seats
Chicago
1 week ago
+55
As a Lead IT Engineer, you will lead the design and implementation of critical IT services across Vivid Seats' offices and cloud environments. This is a hands-on position that will tackle some of our most difficult challenges scaling and transforming our infrastructure foundation to enable and secure a modern workforce's needs. You'll work with stakeholders across the company to identify needs, architect solutions, and lead projects. As the technical subject matter expert on your team, you'll also be tasked with mentoring engineers, defining best practices for an agile operations team, and challenging the team to continuously improve. 

Director, Product Management

Vivid Seats
Chicago
1 week ago
+55
The Opportunity:  At Vivid Seats, our results driven Product Management team works cross functionally with designers, engineers and senior management to provide the best experiences for our buyers, sellers, and internal teams. To succeed in this role you should be analytical, creative and comfortable driving strategy, leading meetings, and transforming the most valuable ideas into actionable plans, products, and results. As Director, Product

Product Analyst / Sr. Product Analyst

Vivid Seats
Chicago
2 weeks ago
+55
Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. You will have end-to-end product ownership of a product line, responsible for setting the strategy, researching and deeply understanding customer needs, defining and prioritizing the roadmap, and delivering the product to market. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).

Product Manager / Senior Product Manager

Vivid Seats
Chicago
2 weeks ago
+55
Vivid Seats is looking for a seasoned Product Manager with direct experience building, maintaining, or running SEM platforms or other Paid Marketing support systems related to campaign creation, bidding & bid management, or reporting. Experience building other internal / B2B tools or platforms is a plus. Ideal opportunity for former engineers or SEM Marketing professionals who wish to transition to Product Management. 

Pricing Specialist

Vivid Seats
Chicago
2 weeks ago
+55
To keep up with growth we're looking to add a driven individual to our Operations Strategy Team. The Pricing Coordinator will work with the operations team in managing seller pricing for our online ticket marketplace. You will provide support in all seller pricing as you develop an expert-level knowledge of pricing, market factors, and internal platforms. This opportunity is a unique experience to build your selling, negotiation, and communication skills at one of the fastest growing businesses in sports and entertainment.

Inbound Sales Associate - Days

Vivid Seats
Chicago
2 weeks ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Command Center Real Time Analyst

Vivid Seats
Chicago
2 weeks ago
+55
As a Command Center Real Time Analyst, you will support and provide direction to operational leaders by monitoring real time efficiency and overall staffing management. You will be working with a variety of departments across the entire organization to achieve optimal service levels by monitoring call, chat and email routing queues. Our Analysts are reviewing results of service level and call volume forecast, identifying discrepancies and performing root cause analysis to develop recommendations to become more efficient with business volumes and maximize staffing effectiveness.

Data Engineering Manager

Vivid Seats
Chicago
2 weeks ago
+55
The responsibility then focuses on integration services to the warehouse. You'll propose and advocate for standardized methods to integrate messaging & batch streams of data. You'll work with the data team to create guidelines for which approach to follow and ensure data pipelines are built in a robust way. We must ensure the team is alerted to an issue and can address it before any stakeholders are negatively impacted. Building out standardized alerting and monitoring is a key element of the data practice.

Director of Engineering

Vivid Seats
Chicago
2 weeks ago
+55
As the Director of Engineering, Marketplace Services, you will oversee the engineering talent and technical strategy for multiple domains and technical areas focused on our business services and APIs. This role will be directly responsible for systems supporting order management, shopping, customer support and fulfillment. There are currently three development teams under this role with plans to add a fourth as we continue to scale. We are looking for a leader who is passionate about people and technology and who has a proven record of scaling engineering teams and systems.