Jobs at Zero Hash

Develop and maintain sales playbooks, training, and enablement content for partner-focused sales. Coordinate cross-functional launches, ensure regulatory-aligned materials, analyze win/loss and sales metrics, and drive RevOrg productivity through systems and processes.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Lead the Transact Auth product: define and prioritize roadmap, drive full product lifecycle from ideation to launch, conduct market and competitive research, gather customer feedback, work cross-functionally with engineering and design, set and track KPIs, and iterate quickly using data-driven decisions.

Lead delivery of auth-related software projects end-to-end, coordinate cross-functional teams, manage release calendars and JIRA, surface risks, drive PDLC best practices, and build scalable automated AI reporting for stakeholders.

Lead strategic B2B relationship management for fintech and crypto clients. Own onboarding, retention, renewals, upsell, cross-functional advocacy, account strategy, reporting, and service delivery while driving client satisfaction and operational improvements.

Build and maintain the company website, client-facing portal, and internal web apps. Design and structure web pages, implement UI enhancements, optimize performance and scalability, collaborate with backend engineers (Go), ensure brand-consistent design, and mentor teammates to drive product excellence.

Senior leader to build and scale business operations including BI, AI operational rollout, procurement, new product/market analysis, and organizational design. Partner with Finance, Product, Engineering, Compliance, and Commercial teams to create dashboards, drive AI adoption with governance, lead vendor strategy, size markets, and recommend org/headcount changes. Regularly present findings to executive leadership and board.

Lead and build a global Implementation Services function, personally deliver complex enterprise implementations, design processes, tooling, metrics and org structure, collaborate cross-functionally (Product, Engineering, Sales, Compliance), hire and develop teams, own budget and roadmap, and act as executive escalation and customer-facing leader to accelerate time-to-value.

Lead and scale a channel-led GTM motion by sourcing, onboarding, and managing strategic partners (banks, fintechs, brokerages, payments, marketplaces). Build partner GTM/enablement, negotiate commercial models, drive partner-sourced revenue, coordinate integrations, track KPIs and ROI, and represent the company at industry events globally.

Lead and scale the Trade engineering organization, owning technical vision, architecture, and roadmap for trading systems (matching engines, order/execution infrastructure, market data, FIX). Hire and develop senior engineering talent, ensure reliability/performance/risk controls, partner with product, compliance, risk, and legal, and make high-level build-vs-buy and architecture decisions while remaining technically hands-on.

Lead and own daily crypto and fiat settlement and trading operations: investigate and resolve breaks, run reconciliations, manage trade lifecycle, automate tasks with Python, run partner go-lives, use LLM tooling, build operational dashboards, and serve as technical SME and on-call responder.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Drive sales efficiency through data analysis, KPI tracking, forecasting, and sales tool/process optimization. Build dashboards, model forecasts, support deal desk, and work cross-functionally to remove friction and scale sales operations.