Jobs at Zero Hash

Lead enterprise sales for zerohash’s crypto and fintech payments infrastructure. Responsibilities include identifying revenue opportunities, conducting pre-sales consultations, delivering customized presentations, negotiating and closing complex contracts, exceeding revenue targets, maintaining Salesforce pipeline records, pursuing cross-selling opportunities, and providing customer feedback to product teams. The role requires strong fintech and crypto knowledge, persuasive communication, relationship-building, deal sourcing, and travel up to 40%.

Leads relationship management for strategic B2B clients in fintech and crypto infrastructure. Responsibilities include managing and coaching relationship managers, strengthening executive partnerships, driving retention, renewals, expansion, cross-sell opportunities, and advocacy. The role coordinates with sales, product, engineering, legal, finance, and marketing; oversees onboarding, business reviews, reporting, client satisfaction, contract negotiations, and operational improvements. Travel may be required up to 20%.

Leads zerohash’s global digital asset liquidity and exchange services across CLOB and RFQ systems. Responsibilities include developing liquidity strategies, managing market maker and stablecoin issuer relationships, overseeing OTC operations, asset listings, settlement optimization, monitoring market quality, mitigating liquidity risks, ensuring regulatory compliance, and reporting recommendations to executives. The role builds teams and processes, scales liquidity operations globally, coordinates cross-functional stakeholders, and drives technology adoption within the business.

Owns functional, exploratory, regression, automation, and user acceptance testing across API- and SDK-based products. Designs test cases, translates acceptance criteria into scenarios, manages defects, verifies data, and supports release readiness across development, certification, and production environments. Collaborates with product managers, developers, and SDETs to identify coverage gaps and improve quality practices. The role may also test financial transaction flows and contribute to automation debt remediation.

Senior leader to build and scale business operations including BI, AI operational rollout, procurement, new product/market analysis, and organizational design. Partner with Finance, Product, Engineering, Compliance, and Commercial teams to create dashboards, drive AI adoption with governance, lead vendor strategy, size markets, and recommend org/headcount changes. Regularly present findings to executive leadership and board.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Lead and scale the Trade engineering organization, owning technical vision, architecture, and roadmap for trading systems (matching engines, order/execution infrastructure, market data, FIX). Hire and develop senior engineering talent, ensure reliability/performance/risk controls, partner with product, compliance, risk, and legal, and make high-level build-vs-buy and architecture decisions while remaining technically hands-on.

Lead and scale a channel-led GTM motion by sourcing, onboarding, and managing strategic partners (banks, fintechs, brokerages, payments, marketplaces). Build partner GTM/enablement, negotiate commercial models, drive partner-sourced revenue, coordinate integrations, track KPIs and ROI, and represent the company at industry events globally.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Lead and own daily crypto and fiat settlement and trading operations: investigate and resolve breaks, run reconciliations, manage trade lifecycle, automate tasks with Python, run partner go-lives, use LLM tooling, build operational dashboards, and serve as technical SME and on-call responder.

Own the second-line technology and cyber risk function, including risk frameworks, registers, appetite metrics, quantitative risk modeling, and board reporting. Independently assess security controls, penetration tests, vulnerabilities, AI systems, vendors, and regulatory requirements. Partner with Engineering and Security to identify infrastructure, application, model, cryptographic, and emerging technology risks while overseeing AI governance and supporting regulatory and counterparty assessments.

Own the operational risk discipline within the enterprise risk program. Responsibilities include designing the operational risk framework, managing loss events, running RCSA assessments, conducting scenario analysis, testing controls, supporting Engineering incident reviews, tracking remediation, and preparing risk reporting for the CRO, Risk Committee, and board.

Build and maintain the company website, client-facing portal, and internal web apps. Design and structure web pages, implement UI enhancements, optimize performance and scalability, collaborate with backend engineers (Go), ensure brand-consistent design, and mentor teammates to drive product excellence.

Lead and build a global Implementation Services function, personally deliver complex enterprise implementations, design processes, tooling, metrics and org structure, collaborate cross-functionally (Product, Engineering, Sales, Compliance), hire and develop teams, own budget and roadmap, and act as executive escalation and customer-facing leader to accelerate time-to-value.

Lead the Transact Auth product: define and prioritize roadmap, drive full product lifecycle from ideation to launch, conduct market and competitive research, gather customer feedback, work cross-functionally with engineering and design, set and track KPIs, and iterate quickly using data-driven decisions.