Account Coordinator

Crewfare is a rapidly growing company that revolutionizes travel booking and management technology for entertainment and group travel worldwide. Our innovative products have been embraced by hundreds of events, and we are continuously expanding our reach. At Crewfare, we are passionate about modernizing the way people book travel, and we foster an energetic and collaborative culture.

As the Account Coordinator, you’ll be integral to the success of our operations, working closely with our Operations Manager & Account Managers. In this dynamic role, you’ll be responsible for an array of tasks aimed at maximizing efficiency and elevating the overall experience for all stakeholders involved. The role requires a dynamic, detail-oriented, and motivated individual with a proven track record in the events/ travel industry.

Remote

• Support Operations Manager: Work closely with our Operations Manager to streamline processes and address any challenges that arise

• Facilitate Communication with Hotels: Act as a liaison between us and our partner hotels, ensuring clear communication to ensure a smooth experience for the guest

• Provide Event Support: Offer essential support in various aspects of event coordination, including scheduling and attendee communication.

• Process Analysis: Consistently evaluate and look for ways to improve our execution and processes to enhance customer satisfaction.

• Manage All Access Websites: oversee creation and management of All Access event websites.

• Strategic Development – work alongside the product team to evaluate and improve our current tech solutions. 

• Stay Updated on Industry Trends: Keep yourself informed about trends in event management and customer service to bring fresh ideas to the table.
  Your attention to detail and proactive approach will contribute to the success of our events and the satisfaction of our clients.

• Strong Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.

• Attention to Detail: Meticulous attention to detail is crucial for accurately managing confirmation numbers, rooming lists, and hotel information to ensure flawless event execution.

• Excellent Communication Skills: Effective verbal and written communication skills are essential for facilitating clear communication with internal teams, external partners, and event attendees.

• Problem-Solving Abilities: Proven track record of identifying issues, proposing solutions, and resolving challenges quickly and efficiently, both independently and collaboratively.

• Customer Service Orientation: A customer-centric mindset with a dedication to providing exceptional service and support to clients, ensuring their needs are met and expectations exceeded.

• Technical Proficiency: Comfortable using event management software and platforms to manage reservations, update information, and track deadlines. Proficiency in Microsoft Office Suite and other relevant software is preferred.

• Event Coordination Experience: Prior experience in event coordination or hospitality management is advantageous, with a demonstrated understanding of event logistics and execution.

• Team Collaboration: Ability to work effectively as part of a team, supporting the Operations Manager and collaborating with colleagues to achieve common goals and objectives.

• Adaptability: Flexible and adaptable to changing circumstances and priorities, with a willingness to take on new responsibilities and challenges as needed.

• Proactive Mindset: Demonstrated initiative and proactive approach to identifying opportunities for improvement, implementing solutions, and continuously enhancing processes to drive efficiency and customer satisfaction.

• Industry Knowledge: A keen interest in staying updated on industry trends and best practices in event management and customer service, with a commitment to incorporating new ideas and innovations into daily operations.