Account Director

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The Account Director is a master of coordination, demonstrating high potential in core Business Leadership skills. You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.

YOUR RESPONSIBILITIES:

• Acts as a direct liaison between clients, cross-functional leadership, Technology Team and Army’s Tech teams
• Actively listens to client needs and feedback and can articulately communicate it back to our Technology Team with clear directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the technology modernization roadmap and reporting scope
• Establishes and maintains strong relationships with the Technology agency partner and become that bridge between our team and theirs across multiple projects and initiatives as scoped in the contract
• Establishes and maintains strong internal relationships with technologists and has an unshakable “can do” positive attitude
• (In partnership with a PM) Proactively manages and oversees deliverables, releases, resourcing, and hours under/over burn
• Works with PM and Technology Leads on reporting timelines and tasks to ensure that deliverables are met but is also comfortable in course-correcting the team if needed
• Ensures project prioritization is in alignment with client direction and expectation. Works with PM and Technology Leads to ensure prioritization stays on track
• Manage projects autonomously and actively support SVP Technology and/or VP Account Leadership in the management of more complex projects, client out of scope asks and cross-collaborations with agency partners
• (In partnership with Technology leads) Manage technology projects, reports, data pulls, data integrations, etc. based on scoped activities
• Ability to share data and insights cross-functionally and find integration points to other projects/workstreams where technology could impact next steps and future planning
• Presents project updates and roadmap reviews to client and is responsible for addressing client questions, feedback, and next steps.
• Responsible for overall client satisfaction and service/product quality
• Meticulous attention to detail and manages feedback to data analysts
• Builds relationships and establishes open communication stream with other agency partners (IAT)
• Openly accept feedback (work performance and/or team performance) and ability to course correct
• Stays calm and focused under pressure and can skillfully lead project challenges with a solution-oriented approach
• Support technology team on weekly, monthly, and quarterly reporting deliverables and help manage client expectations

REQUIRED SKILLS:

• Bachelor’s degree or equivalent experience.
• 4+ years’ experience in direct marketing, advertising, and/or digital marketing
• Strong background or have 4+ years’ experience with tech and CRM
• Previous integrated marketing account experience and/or CRM experience a plus
• Experience supporting integrated marking campaigns (including advertising, email marketing, CRM, digital, social media, SEO/SEM, direct marketing and SMS marketing.)
• Possess excellent planning, organizational, and problem-solving skills
• In depth knowledge of digital marketing tools and technology.
• Is an excellent team player with outstanding communication, written and presentation skills
• Possess basic exposure and/or foundational knowledge of development
• Ability to build relationships and communication flow with clients and agency partners
• Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and recommendations. Experience working with Strategists and/or Tech is a plus
• Experience and comfortable in presenting to clients, taking their feedback and managing expectations based on scope
• Experience in working on government projects, contracts and/or military/government client(s) a plus
• Military veteran with experience in tech is a plus
• Effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment in reporting
• Ability and experience in pivoting and course correcting when challenges come up; Comfortable in partnering with internal team members and partner agency to find alternate solutions and manage timelines and expectations
• Experience in working collaboratively within an IAT environment
• Champions the work we do for the client and serves as a voice for them internally
• Eagerness to learn asks questions to build their knowledge of the Army business and the inner workings of internal teams

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $112,500 - $135,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.