A helping hand. A friendly smile. A round of applause at a charity event. Universal signs of support. Visible symbols of people helping others. These gestures have the power to change the world. We are Gesture and we make hope happen. Gesture LLC works with charities, non-profit organizations, schools, churches and political organizations nationwide to facilitate events that foster generosity and improve lives through fundraising activities. Among others, these activities include silent auctions, direct donations and live auctions. Gesture’s energetic team and unique mobile-bidding technology help our partners maximize their fundraising efforts.
An Account manager (AM) is responsible for the on-boarding, management and growth of customers that currently use Gesture’s technology and services. The AM will be responsible, alongside our Account Executives, for the retention of existing customers at Gesture. The AM is also responsible for all client-facing and event-related activities from “Contract to Renewal”. The AM is expected to work closely with our clients; sales staff and on-site personnel to produce AWESOME events and help partners exceed their goals.
The AM is directly responsible for the execution of our clients’ events and fundraising efforts. AM’s are expected to communicate and anticipate the necessary information that is required for on-site personnel (On-Site Managers and Gesture Professionals) to exceed expectations and deliver successful experiences within the budget framework set by Gesture.
“Make Hope Happen”
Help our clients raise as much money as possible for their cause
Deliver an outstanding client experience
Run AWESOME Events
Manage Gesture Event Budget
RESPONSIBILITIES (Including but not limited to):
On-boarding, training, success and contract renewal/retention of assigned clients
All event-related logistics/details required to ensure the partnership between the customer and Gesture is successful and is delivered to exceed their expectations.
Manage event production budgets as set by Gesture for event operations
Consult clients to offer suggestions and advice on best practices based on Gesture’s experience to maximize their activity/revenue and use of Gesture services.
Analyze, edit and present reports to management, sales, and client post event.
Prepare all On-site functions related to the successful execution of an event
Prepare the On-Site Manager for all assigned events
Ensure that required number and skill mix of Gesture Pro’s are scheduled per event
Perform On-site manager duties as required by Gesture (quarterly requirement)
Support internal teams to assist in customer acquisition and product development (Sales/Development) as requested
Adhere to all company policies and procedures
Act in the best interests of our clients and Gesture and go above and beyond
Desire to learn, grow and help our non-profit partners succeed
Prior client facing experience preferred
Bachelor’s degree or equivalent work experience
Effective communication skills both verbal and written
Ability to make quick decisions
Must be team focused and extremely organized
Proficient with the use of computers (Mac based), iPads, new technologies
Experience using Microsoft office products (Word, Excel, PowerPoint)
Willingness to travel as needed for client interaction and as an On-Site Manager
Experience in non-profit sector, customer service, event management or account management preferred but not required.
Composure Thinking Clearly & Analytically
Conflict Management Managing & Measuring Work
Customer Focus Organizing and Planning
Time Management Training, Coaching
Making Decisions Identifying and Solving Problem