Account Manager

| Westmont
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COMPANY OVERVIEW


A helping hand. A friendly smile. A round of applause at a charity event. Universal signs of support. Visible symbols of people helping others. These gestures have the power to change the world. We are Gesture and we make hope happen. Gesture LLC works with charities, non-profit organizations, schools, churches and political organizations nationwide to facilitate events that foster generosity and improve lives through fundraising activities.  Among others, these activities include silent auctions, direct donations and live auctions. Gesture’s energetic team and unique mobile-bidding technology help our partners maximize their fundraising efforts.

POSITION OVERVIEW


An Account manager (AM) is responsible for the on-boarding, management and growth of customers that currently use Gesture’s technology and services. The AM will be responsible, alongside our Account Executives, for the retention of existing customers at Gesture.  The AM is also responsible for all client-facing and event-related activities from “Contract to Renewal”.  The AM is expected to work closely with our clients; sales staff and on-site personnel to produce AWESOME events and help partners exceed their goals.


The AM is directly responsible for the execution of our clients’ events and fundraising efforts. AM’s are expected to communicate and anticipate the necessary information that is required for on-site personnel (On-Site Managers and Gesture Professionals) to exceed expectations and deliver successful experiences within the budget framework set by Gesture.


KEY DUTIES


“Make Hope Happen”


  1. Help our clients raise as much money as possible for their cause

  2. Deliver an outstanding client experience

  3. Run AWESOME Events

  4. Manage Gesture Event Budget


RESPONSIBILITIES (Including but not limited to):

  • On-boarding, training, success and contract renewal/retention of assigned clients

  • All event-related logistics/details required to ensure the partnership between the customer and Gesture is successful and is delivered to exceed their expectations.

  • Manage event production budgets as set by Gesture for event operations

  • Consult clients to offer suggestions and advice on best practices based on Gesture’s experience to maximize their activity/revenue and use of Gesture services.

  • Analyze, edit and present reports to management, sales, and client post event.

  • Prepare all On-site functions related to the successful execution of an event

  • Prepare the On-Site Manager for all assigned events

  • Ensure that required number and skill mix of Gesture Pro’s are scheduled per event

  • Perform On-site manager duties as required by Gesture (quarterly requirement)

  • Support internal teams to assist in customer acquisition and product development (Sales/Development) as requested

  • Adhere to all company policies and procedures

  • Act in the best interests of our clients and Gesture and go above and beyond


QUALIFICATIONS

  • Desire to learn, grow and help our non-profit partners succeed

  • Prior client facing experience preferred

  • Bachelor’s degree or equivalent work experience

  • Effective communication skills both verbal and written

  • Ability to make quick decisions

  • Must be team focused and extremely organized

  • Proficient with the use of computers (Mac based), iPads, new technologies

  • Experience using Microsoft office products (Word, Excel, PowerPoint)

  • Willingness to travel as needed for client interaction and as an On-Site Manager

  • Experience in non-profit sector, customer service, event management or account management preferred but not required.


KEY COMPETENCIES


Composure Thinking Clearly & Analytically

Conflict Management          Managing & Measuring Work

Customer Focus Organizing and Planning

Time Management Training, Coaching

Making Decisions      Identifying and Solving Problem

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Location

999 Oakmont Plaza, Westmont, IL 60559
999 Oakmont Plaza, Westmont, IL 60559

Perks of working here

Casual Dress
Company Outings
Dental
Flex Work Hours
Health Benefits
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
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