Account Manager - Delaware/Maryland/Virginia

Position Summary:

Ask anyone at Pareto Health who the unsung heroes are, and nine times out of 10 “the AM team” will be the swift and heartfelt response. Account Managers at Pareto serve as the primary liaison for Pareto’s growing client base and help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid-sized employers looking for a better way.

We are currently seeking an Account Manager to join our closely-knit team. Account managers report directly to the Vice President of Account Management and are responsible for managing client communications, nurturing key relationships, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure Pareto Health’s 97% member retention rate holds steady for another 10 years.

Competitive candidates will be smart, personable, quantitative, and detail-oriented. Bonus points for applicants who are quick—to learn, laugh, and make an impact within a nimble organization with big plans. In return, Pareto offers a casual and fun work environment, full of people who take the company mission—but not themselves—incredibly seriously.

Key Responsibilities:

• Collaborate with our partners and Pareto Health employees to drive successful Implementation and maintenance of the healthcare arrangement as well as cost containment initiatives for new clients
• Manage post-implementation relationships with broker partners, sales team, and clients
• Provide best-practice advice and recommendations based on the experience gained during engagements with brokers, other employees, and clients
• Guide our broker partners through their client’s new healthcare solution, building and implementing strategic roadmaps for the achievement of key milestones. Serve as champion and advocate for business transformation
• Communicate partner and client feedback to management to ensure the best possible experience and assist in prioritizing requests by communicating broker and client needs and impact
• Demonstrate or possess the ability to learn how to evaluate and understand the various types of self-funded claims reporting from the Third-Party Administrators
• Quotes from carriers for accuracy and fairness, can accurately put together and release member renewals
• Understand and articulate how the Pareto Captive product works, including what various cost containment programs are available to members. Understand and has the ability to reiterate the Underwriting requirements written in our legal documents by captive program
• Demonstrate the ability to evaluate the appropriateness of items such as renewal increases, plan change values, and other pricing adjustments. Also demonstrates the ability to analyze claims and large claims reporting for purposes of articulating a groups level of risk to both internal and external constituents

Required Skills and Qualifications:

• 4+ years’ experience in a client facing account management role
• Knowledge of health insurance and/or self-insurance
• Excellent written and verbal communication
• Ability to manage relationships and act in a consultative role
• Must be able to work on multiple projects at once, have a high attention to detail, and ability to accomplish large volumes of work with minimal supervision is required
• Bachelor’s degree or equivalent experience required

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment