Account Manager, Managed Services

About Summit

At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose.

Summit is a leading provider of enterprise-class Application Hosting, Managed Services, and Cloud Solutions for regulated industries, with deep experience supporting compliance, security, and performance in complex IT environments. Our mission is to simplify the complex - ensuring our clients’ technology environments are secure, performant, and purpose-built for their most critical applications.

What You’ll Do:

• Actively investigate and understand the unique needs and challenges of your 80-100 accounts, building strong, lasting relationships as their go-to advisor.
• Proactively identify and close opportunities for additional services and solutions by digging into your clients' operations and future plans.
• Lead strategic business reviews that aren't just status updates, but collaborative sessions focused on mutual success and growth.
• Serve as a champion for your clients, working closely with our internal teams to ensure their needs are met and their expectations are exceeded.
• Drive high retention rates by consistently proving your value and anticipating client needs before they even arise.

What You’ll Deliver:

• Drive new / expanded business, overall Active / Inactive Customer Growth, and year-over-year (YoY), quarter-over-quarter (QoQ) Revenue Growth within assigned accounts
• Leverage entire portfolio to provide clients the best overall solution to match the needs of their business
• Recover inactive customers via sales methodology, sales tools, team capabilities, and marketing campaigns
• Coordinate with all departments to ensure customer satisfaction and communicate all issues/client concerns
• Negotiate prices on Cloud solutions sales in accordance with pricing policies and procedures

You’ll Thrive in This Role If You:

• 3+ years of experience in a sales or account management role within the managed services or IT services industry.
• A proven track record of success in managing a large number of accounts while driving both growth and retention.
• An insatiable curiosity about technology and how it can solve business problems.
• Exceptional communication and interpersonal skills—you're a great listener who asks smart, probing questions.
• A relentless drive to succeed and a team-oriented mindset. You're motivated by results, but also by helping others.

At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here.

• Flexible Time Off (yes, really)  
• Health, Dental, and Vision Insurance — with HSA/HRA options  
• 401(k) with 4% employer match  
• Life Insurance and Short and Long-Term Disability coverage  
• Free employee colocation and cloud account  
• A fun, casual work environment where you can be yourself  

Compensation: The salary range for this role is dependent on your experience, skills, and location. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table — and where you want to grow.

Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].