Account Manager - RethinkBH

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our sales team! 

The Account Manager is responsible for up-sells and cross-sells with small, mid-sized, and enterprise behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will identify opportunities from the Customer Success teams to expand customer accounts.

The ideal candidate will have experience with ABA practices, sales, and be very comfortable learning new technologies to identify opportunities for customers.

RESPONSIBILITIES

• Lead the development and execution of an upsell/cross-sell plan by strategically identifying target organizations and build out a pipeline across all Rethink Behavioral Health customer segments
• Lead the full cycle upsell/cross-sell process from initial target identification, outreach, product demonstrations & education, and contracting
• Simultaneously and effectively manage multiple deals and client engagements, and maintain real-time and accurate sales activity tracking & reporting
• Actively work together with marketing and other parts of the organization in refining product positioning while also translating customer feedback to optimize product deliverables and features 
• Effectively leverage cross-functional resources and subject matter experts within the organization, knowing when to bring the VP of customer success, clinical leadership or technical expertise into deal discussions
• Partner with product & engineering teams to execute go-to-market plans for new products & marketplace solutions
• Assist customer success managers in achieving retention goals by joining customers calls as a subject matter expert to provide product training & best practice coaching
• Attend and represent the firm in major tradeshows and industry exhibitions and leverage such opportunities to identify and source potential new clients

• Bachelor's degree in psychology, education or related field 
• Experience is ABA/autism/special education
• Experience in account management  or sales (ideally up-selling and cross-selling to ABA practices)
• Must be comfortable working with technology and fluent in Microsoft Office 
• Experience working with a SaaS (software) company highly preferred 
• Excellent verbal and written communication skills. 
• Strong customer relationship management skills. 
• Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers. 
• Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel. 
• Ability to effectively prioritize, organize, and perform a variety of concurrent tasks. 
• Proficiency with Microsoft Excel, Word, and PowerPoint applications. 
• Experience using Salesforce.com is desirable. 

Benefits 

• Health, Dental, & Vision insurance 

• 401(k) + company match 

• Paid time off 

• Parental leave 

• Professional development assistance 

Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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