Own and grow an assigned installed customer base by driving expansion ARR and net revenue retention through upsell/cross-sell, renewal leadership, and structured, high-volume engagement using automation and CRM. Execute shorter sales cycles, build account plans for product adoption and wallet-share growth, maintain accurate forecasting and pipeline in CRM, and coordinate cross-functional teams while transitioning higher-complexity accounts as needed.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.
What you'll do
- Own and deliver expansion ARR and renewal outcomes within assigned accounts.
- Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
- Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
- Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
- Execute shorter sales cycles across transactional to moderate complexity opportunities.
- Build account plans focused on wallet-share growth and product adoption.
- Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
- Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
- Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.
- Perform other duties and responsibilities as required to support business needs.
What you'll bring
- 2-3 years in related role or experience.
- Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
- Experience in account management, commercial growth, or expansion-focused sales roles.
- Demonstrated ability to manage recurring revenue relationships.
- Strong discovery and value articulation skills.
- Experience using CRM systems and structured sales methodologies.
Preferred Qualifications
- Bachelor's Degree preferred.
- Experience managing high-volume account portfolios.
- Experience in subscription-based or recurring revenue environments.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
The OTE range for this role is $78,000.00 - $82,000.00
Cision Chicago, Illinois, USA Office
130 E Randolph Street, 7th Floor, Chicago, IL, United States, 60601
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage and grow Atlassian's strategic Public Sector accounts (DoD, IC, federal integrators) to maximize retention and expansion. Build executive relationships, drive renewals, identify upsell/cross-sell opportunities, collaborate on account planning, maintain forecasting and opportunity hygiene, and work with channel partners to close complex, end-to-end deals.
Top Skills:
AtlassianFederal Acquisition Regulation (Far)Itar
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Field-based account manager responsible for growing specialty prescription referrals across rheumatology, dermatology, and gastroenterology. Build provider relationships, manage a book of business, use CRM and data tools to prioritize opportunities, coordinate with internal pharmacy/clinical teams, and support patient access and onboarding while meeting sales and revenue goals.
Top Skills:
CRMMicrosoft 365Salesforce
Information Technology • Cybersecurity
Manage and grow relationships with channel partners (MSPs) to drive expansion, retention, and satisfaction. Meet quota through renewals and upsells, act as trusted advisor, and deliver cybersecurity solutions via the Huntress platform while collaborating cross-functionally to support partner success.
Top Skills:
Salesforce
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
