Account Manager

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

Account Managers are responsible for holistically managing Cision’s customer relationships from a mid-market brand, revenue, product and renewal perspective.  The objective is to retain 100% of revenue across various renewals and products.  In addition, Account Managers are responsible for all cross-selling efforts within their account base.  A Cision Account Manager will typically manage over 100 customer relationships with the spirit of the role to maximize customer success.  Account directors will work closely with executive leadership, direct supervisor and multiple internal partners to ensure these client relationships are cultivated and grown through the highest service levels. 

Responsible for the retention and profitable growth of revenue within assigned customer accounts. Serves as the focal point of client contact, managing other resources (e.g.,broadcast, Insights, compliance specialists, sales leadership, executive management, billing, contracts, editorial, sales support, customers service, etc.) to ensure the client is well serviced and takes advantage of all appropriate products/solutions. Advises clients in the areas of message development, distribution, monitoring, and measurement.

Duties & Responsibilities:

• Maintain high on-time renewal rates within a portfolio of current customers 
• Grow business through cross-selling and up-selling
• Provide expertise and solutions-based selling with the entire suite of Cision products and services

Qualifications:

• Ability to sell value at all levels over the phone
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription-based product to a diverse customer base
• Proven track record of growing business from an established client base 
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics 
• 1-2 years of sales experience focused on growing existing business or new business 
• Large account management or project management experience 
• Proven track record for closing large and mid-size companies 
• Communications, public relations or journalism background, preferred 
• Ability to adapt, overcome objections, and learn complex solutions 
• Experience selling in the PR vertical, preferred

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.