Account Manager

Are you passionate about building relationships and exceeding customer expectations?

At Envoy Global, client relationships are our top priority! We are looking for a dedicated and personable Account Manager to partner with our Strategic Account Managers to assist with client requests and projects for their designated client portfolio.

Account Managers are vital in providing client specific immigration program knowledge to our Envoy Global immigration teams and affiliated law firm. As our Account Manager you will work cross-functionally to support our Envoy global Platform users by providing guidance on overall platform processes & procedures while applying application knowledge to assist clients.

As our Account Manager, you will be required to:

• Provide excellent client service to Envoy Global clients as well as internal teams.
• Address client inquiries related to product features, bugs, billing, reporting, and other needs. 
• Act as the primary day-to-day contact for clients in the designated portfolio, following the Strategic Account Manager (SAM) instructions.
• Resolve client escalations and notify relevant internal parties as needed.
• Serve as a trusted partner to Envoy Global clients and internal teams. This position requires strong communication and attention to detail skills, in a fast-paced client service environment.
• Assist with projects and tasks involving various Envoy teams (e.g., Operations Support, Onboarding/Offboarding, Sales, Marketing, Product Support, Finance, Immigration) to meet deliverable and quality standards.
• Produce, analyze, and review client data, provide recommendations, and follow up as required.
• Deliver training (webinars), answer platform questions, and guide clients to resources for continued education and engagement. Participate in client meetings, providing necessary information and follow-up.
• Assist in preparing and delivering Account Business Reviews (ABR)
• Understand and relay client concerns and needs to appropriate Envoy Global teams while documenting in Salesforce.
• Maintain accurate account data and reports as necessary regarding client information

To apply for this role, you should possess the following skills, experience and qualifications: 

• Excellent customer service skills and client first mentality
• Strong time management, multi-tasking, and interpersonal skills
• Excellent communication skills; both written and verbal
• Values collaboration and teamwork but also can work independently
• Strong communication and attention to detail within a fast-paced client service environment.
• Accountable and proactive attitude
• College degree preferred or relevant work experience
• 2+ years of experience in account management, customer success, and/or client service roles
• Intermediate level proficiency in MS Office Suite
• Experience with utilizing online tools to manage and complete work (various Software Applications (Envoy App, Salesforce.com, PowerBi, Zendesk)

Salary Range (Min to Max): $60,000 Base to $80,000 Base

Notice at Collection for California Applicants:
http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

#LI-Remote