ATALNT LLC Jobs

Account Manager

ATALNT LLC

Account Manager

Posted 8 Days Ago

Remote

Hiring Remotely in USA

Senior level

Remote

Hiring Remotely in USA

Senior level

The Account Manager is responsible for managing and growing brokerage customer relationships, ensuring compliance, and executing freight operations effectively.

The summary above was generated by AI

This is a remote position.

Job Title: Account Manager, Brokerage

Employment Type: Full-Time

Location: Remote

Position Overview

A transportation and logistics brokerage is seeking an Account Manager to own and grow brokerage customer relationships. This role is responsible for managing accounts end to end, expanding service adoption, and ensuring consistent, high-quality freight execution. Success in this role comes from strong relationship ownership, disciplined execution, and proactive communication.

Key Responsibilities

Manage a portfolio of brokerage customers as the primary point of contact.

Build and maintain long-term customer relationships through consistent execution and communication.

Lead regular customer check-ins, lane reviews, and performance discussions.

Partner with operations and carrier teams to ensure loads are covered, tracked, and delivered.

Own service recovery and customer escalations including delays, exceptions, and performance issues.

Ensure compliance with customer SOPs, appointment requirements, and documentation standards.

Identify opportunities to expand volume, lanes, and services within existing accounts.

Support pricing discussions, proposals, and customized brokerage solutions.

Partner with sales leadership to expand accounts and support new business wins.

Track key performance indicators including on-time pickup and delivery, service exceptions, and margin.

Maintain accurate documentation in CRM and TMS systems.

Support QBRs and account planning initiatives.

What Success Looks Like

Accounts grow steadily through consistent service and proactive management.

Customers remain loyal with high satisfaction.

Service issues are resolved quickly and professionally.

Freight executes smoothly with reduced exceptions.

Requirements

5 plus years of experience in freight brokerage, logistics account management, or transportation sales.

Working knowledge of truckload, LTL, intermodal, and expedited freight.

Experience managing customer accounts and supporting daily freight execution.

Strong communication and negotiation skills.

Ability to remain composed under pressure and manage service escalations effectively.

Organized with strong follow-through and attention to detail.

Experience managing multi-account portfolios or high-volume customers.

Familiarity with TMS platforms and logistics reporting tools.

Exposure to cross-sell or upsell activities within brokerage environments.

Similar Jobs

Fortune Brands Innovations

Account Manager

19 Hours Ago

In-Office or Remote

70K-85K Annually

Mid level

70K-85K Annually

Mid level

Manufacturing

The Account Manager will manage eCommerce partnerships, focusing on sales growth, marketing strategies, and relationship building with retailers. Responsibilities include sales forecasting, competitive analysis, and supporting marketing initiatives to enhance product visibility.

Top Skills: ExcelMicrosoft Powerpoint

M-Files

Account Manager

Yesterday

Remote

United States

Mid level

Information Technology • Productivity • Professional Services • Software • Business Intelligence

The Account Manager will manage customer relationships, drive account growth, and collaborate across teams to ensure customer success.

Top Skills: Crm SystemsSalesforce

Datadog

Account Manager

2 Days Ago

Easy Apply

Remote or Hybrid

Easy Apply

165K-180K Annually

Senior level

165K-180K Annually

Senior level

Artificial Intelligence • Cloud • Security • Software • Cybersecurity

Drive new business and expand client relationships within strategic accounts. Maintain relationships, negotiate terms, forecast sales accurately, and support sales cycles with internal teams.

Top Skills: Enterprise Software

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory