Account Manager

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 6,500 companies accessing our technology in over 140+ countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

About PartsBase

PartsBase is the world's largest online marketplace and SaaS platform for the aviation, aerospace, and defense industries. With over 6,800 member companies across 180+ countries, we connect buyers and sellers of aircraft parts, components, and services delivering technology that accelerates procurement, maximizes asset visibility, and drives measurable business growth for our members.

The Opportunity

We're looking for a driven, consultative Account Manager to join our growing revenue team. This is a high-impact role for someone who knows how to build real partnerships, not just manage contracts.

You'll own a portfolio of PartsBase member accounts protecting and growing revenue by deeply understanding each client's business, uncovering expansion opportunities, and ensuring they're extracting maximum value from the platform. You'll be the face of PartsBase to your accounts and the voice of your accounts inside PartsBase.

What You'll Do

· Own a portfolio of B2B member accounts with full accountability for retention, satisfaction, and revenue growth.

· Build trusted relationships with key stakeholders from procurement managers to C-suite acting as a strategic advisor on how PartsBase solutions solve real operational challenges.

· Drive net revenue retention by identifying and executing upsell and cross-sell opportunities across PartsBase's product suite, including marketplace listings, data products, and SaaS tools.

· Lead structured account reviews and business planning sessions that tie platform performance to each client's commercial goals.

· Monitor usage, engagement, and ROI signals to get ahead of churn risk and turn at-risk accounts into success stories.

· Partner closely with Sales, Customer Success, and Product to deliver a seamless member experience and close the loop on client feedback.

· Maintain clean, accurate pipeline and account records in CRM your forecast should be trustworthy.

What You Bring

· 5–7 years of experience in Account Management, Sales, or Customer Success with at least 3 years in a SaaS or subscription-based B2B environment (required).

· A proven track record of growing revenue within an existing book of business, not just protecting it.

· Strong commercial instincts: you understand deal structure, negotiation, and how to align value to a client's budget cycle.

· Excellent communication skills you can run a compelling QBR with a VP just as comfortably as a day-to-day check-in with a parts buyer.

· Organized and data-driven: you use CRM and usage data to prioritize your time and make your case.

· Ability to manage a high-volume portfolio without letting anything fall through the cracks.

What Sets You Apart

You identify expansion opportunities before the client asks. You treat your book of business like a portfolio of partnerships, not a list of renewals. You move fast, follow through, and your clients notice the difference.

Why PartsBase

· Competitive base salary with performance-based incentives tied to retention and growth.

· A niche industry with genuine global scale — your accounts will span continents and include some of the most recognized names in aviation.

· A product that solves a real problem in a market where relationships and reliability matter enormously.

· A collaborative, high-performing team that values accountability and rewards results.

PartsBase is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.