Account Relationship Management Specialist - Remote

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Account Relationship Management Specialist II role offers growth potential opportunities, professional development, an engaging team environment, a remote schedule, and amazing benefits.

What You'll be Doing:

As an Account Relationship Management Specialist II, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.

Key Tasks: 

• Identify and develop new business opportunities within assigned market.

• Engage with clients to understand their needs and align them with the organization's offerings.

• Prepare and deliver effective sales presentations and product demonstrations.

• Negotiate product/service terms with moderate authority.

• Maintain comprehensive records of customer interactions and sales metrics.

• Follow up on leads and convert them into sales.
  • Manage customer accounts and ensure their satisfaction.

• Collaborate with internal teams to address customer requirements and issues.

• Assist in the preparation of sales forecasts and performance reports.

• Participate in developing strategies to achieve sales targets.

You're a Great Fit if You Meet These Requirements:  

• Bachelor’s Degree

• Communication: Strong verbal and written communication skills.

• Customer Service: Understanding of principles and practices for effective customer service.

• Product Knowledge: Familiarity with the organization's products or services.

• Sales Strategy: Ability to engage in moderate negotiation and sales tactics.

• CRM Software: Proficient use of Customer Relationship Management tools.

• Problem-Solving: Capability to resolve moderately complex customer issues.

• Organization: Strong organizational and time-management skills.

• Analytical Skills: Basic analytics for tracking performance and metrics.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

 Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

 The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. 

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.