Accounts Receivable Coordinator

We are seeking an Accounts Receivable Coordinator to fill a new role on our team.   This role is responsible for managing customer payment processing, resolving account discrepancies, and maintaining strong communication with internal departments and external customers. This role requires exceptional attention to detail, strong analytical skills, and a commitment to delivering excellent customer service while supporting the financial health of the organization.
The salary range for this role is $21.63 - $24.04/hourly.  We determine starting pay based on a thorough evaluation of job-related factors, including geographic location, market conditions, relevant experience, training, and education. This process ensures a fair and competitive salary that aligns with both the company and the candidate’s qualifications.  
This is a hybrid role and requires 1 to 2 days in office in Naperville, Illinois. 
NOTE: We will be reviewing application and will follow up after January 2nd, as we are out on holiday break 12/24/25 - 1/2/26
What You'll Do:

• Manage Customer Inquiries and Support Requests
  Monitor and resolve Zendesk (Outlook) email communications promptly, ensuring timely and accurate responses to both internal teams and external customers. Maintain a professional and solution-oriented approach in all correspondence related to accounts receivable matters.
• Process and Reconcile Customer Payments
  Accurately post and apply customer payments including checks, ACH transfers, wire transfers, and credit card transactions. Perform daily credit card reconciliations to ensure data integrity, accuracy, and compliance with accounting policies.
• Collaborate on Payment and Posting Issues
  Partner closely with departmental staff to identify, research, and resolve payment discrepancies or posting issues. Conduct thorough follow-ups and maintain proper documentation for audit purposes and continuous process improvement.
• Analyze and Research Deductions
  Investigate customer deductions in detail, identifying patterns such as pricing discrepancies, incorrect terms, or billing errors. Collaborate with internal teams to determine root causes and implement effective corrective actions to prevent recurrence.
• Facilitate Cross-Departmental Communication
  Maintain open and effective communication with departments such as Customer Experience, Sales, and Operations should the need arise.
• Maintain Accurate Financial Records
  Ensure all accounts receivable records, files, and documentation are accurately maintained and consistently updated in accordance with company policies and audit standards.
• Support Continuous Improvement and Special Projects
  Assist management with special projects, process improvement initiatives, and ad hoc reporting as needed. Contribute to departmental goals focused on operational excellence, efficiency, and customer satisfaction.

• 2+ years of experience in Accounts Receivable, Accounting, or a related field (publishing or similar industry experience preferred).
• Strong understanding of payment processing, account reconciliation, and deduction management.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Excel, Outlook, and accounting systems (SAP or similar ERP preferred).
• Strong written and verbal communication skills with a customer-focused mindset.