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The Accounts Receivable (AR) Manager is responsible for overseeing and coordinating all aspects of the AR function at West Monroe. This position manages the collection of outstanding invoices, ensures compliance with financial procedures and relevant accounting standards, and supports consistent, timely revenue recognition while minimizing days’ sales outstanding (DSO). The AR Manager will lead centralized collections efforts, monitor AR aging, collaborate with project and client teams, and ensure policy adherence. In addition, the AR Manager will be integral to West Monroe’s centralization efforts regarding billing and engagement setup.
Key Responsibilities
- Oversee the end-to-end AR cycle, including collections, review of AR aging and bad debt, as well as resolution of client payment issues.
- Manage the centralized AR/Collections team and serve as the main point of contact for escalated payment issues and client questions.
- Monitor AR aging and DSO; proactively follow up on invoices that are approaching or have surpassed client payment terms.
- Collaborate with Project Managers, Engagement Leads, and Account Directors to resolve outstanding receivables and provide support for client outreach and escalation efforts.
- Utilize Workday, Kimble/Kantata, and other reporting tools to monitor receivables, track collection activities, and maintain accurate records.
- Coordinate and process adjustments including write-offs, credits, and reversals as dictated by policy; ensure that such actions comply with West Monroe policies and accounting standards and are accurately reflected in financial statements.
- Serve as a subject matter expert for AR policy, process improvements, and system enhancements; propose changes to drive efficiency and mitigate risk.
- Escalate collection issues to Practice Leaders, Controller, Corporate Controller, or Legal as required; support potential payment demand letters and legal action when appropriate.
- Ensure compliance with revenue recognition procedures under ASC 606.
- Support internal and external audit processes related to AR.
- Respond to ad hoc requests from leadership, manage reporting for KPIs related to AR, and provide input on client credit evaluations and risk assessments.
Required Skills & Experience
- Bachelor’s degree in Accounting, Finance, or a related field.
- Minimum of 5 years experience in AR management, including experience in collections, billing, and AR process oversight.
- Strong knowledge of US GAAP, with specific familiarity regarding revenue recognition (ASC 606).
- Demonstrated experience with collections escalations, client negotiation, and coordination across finance and delivery teams.
- Proficiency with AR management software (such as Workday or Kimble/Kantata) and intermediate Excel skills.
- Analytical mindset with the ability to interpret AR metrics and recommend process improvements.
- Excellent communication skills for collaborating with non-financial stakeholders and external clients.
- High degree of accuracy, attention to detail, and problem-solving ability in a deadline-driven environment.
Preferred Qualifications
- Previous experience in professional services, consulting, or project-based environment.
- Familiarity with legal aspects of collections, including demand letters and litigation.
- Track record of managing change in AR processes, centralization of AR processes, or system implementations.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
West Monroe Chicago, Illinois, USA Office
Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
