AI & Digital Workplace Solutions Engineer

GENERAL DESCRIPTION

We are seeking a highly skilled professional to design and implement the integration of AI-driven solutions and digital workplace technologies across the organization. This role combines expertise in M365 CoPilot adoption with hands-on development of AI and automation systems to enhance productivity, streamline operations, and drive innovation.

ESSENTIAL JOB FUNCTIONS

Digital Workplace Solutions

• Work under the guidance of the ERP/AI Director in delivery of training programs on M365 Copilot and AI-powered productivity features.
• Provide ongoing support and troubleshooting for M365 Copilot -related issues.

AI & Automation Development

• Optimize and deploy AI/ML models for tasks such as invoice processing, inventory tracking, order fulfillment, and demand forecasting.
• Integrate AI solutions with ERP, WMS, and digital workplace platforms.
• Explore Agentic AI for autonomous decision-making.

Collaboration & Governance

• Ensure compliance with data governance, security, and AI ethics standards.
• Monitor and continuously improve AI model performance and user adoption metrics.
• Partner with cross-functional teams (IT, finance, logistics, procurement) to align AI and digital initiatives with business goals.

Required Qualifications

• Bachelor’s in Computer Science, Information Technology, Data Science, or related field.
• 1+ years of experience in AI/ML engineering and digital workplace technologies.
• Proficiency in Python, SQL, and ML frameworks.
• Strong understanding of M365 applications and enterprise collaboration tools.

Preferred Skills

• M365 Copilot certifications and experience in change management.
• Knowledge of supply chain systems (SAP, Oracle Finance, WMS).
• Ability to develop and deliver effective training programs
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

DISCLAIMER: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

ModusLink participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees.