AI Interaction Designer / AI Experience Architect

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

This role is based in Chicago, IL.

We are seeking an experienced AI Interaction Designer/AI Experience Architect to join our team. In this role you will be instrumental in designing and optimizing conversational AI experiences for our B2B AI platform. You will combine technical expertise in AI systems with strong user experience design test skills to create intuitive, effective AI interactions that drive business value.

Key Responsibilities

• Design, develop, and curate high-quality question-answer pairs to train our B2B AI systems on proprietary data
• Create comprehensive prompt libraries tailored to different personas, use cases, and business contexts
• Drive AI adoption across the organization through effective prompt engineering and user experience design
• Analyze AI interaction patterns and optimize conversation flows based on user feedback and performance metrics
• Collaborate with data science, product, and business teams to align AI capabilities with business objectives
• Document best practices for AI interaction and establish standards for prompt engineering
• Conduct regular testing and quality assurance of AI responses and conversation flows

Required Qualifications

• 3+ years of experience in UX design, conversation design, or related field with focus on AI/ML systems
• Demonstrated expertise with multiple conversational AI models (e.g., GPT-4, Claude, Llama, Bard)
• Proficiency in SQL for database querying and data analysis
• Experience creating training datasets for machine learning models
• Strong understanding of prompt engineering techniques and best practices
• Excellent written communication skills with ability to craft clear, concise, and contextually appropriate content
• Experience designing for different user personas and business contexts

Preferred Qualifications

• Background in natural language processing (NLP) or computational linguistics
• Experience with RAG (Retrieval-Augmented Generation) systems
• Knowledge of semantic search and vector databases
• Familiarity with AI evaluation frameworks and metrics
• Experience in B2B software environments
• Portfolio demonstrating successful AI interaction design projects

Skills & Attributes

• Creative problem-solver with strong analytical thinking
• Detail-oriented with excellent quality control
• Ability to translate complex technical concepts into user-friendly experiences
• Collaborative team player who can work effectively with technical and non-technical stakeholders
• Passion for emerging AI technologies and their practical applications
• User-centered design approach with empathy for end-user needs

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $140,000- $160,000/YR, based on experience. 

This posting will automatically expire on Sept. 11, 2025.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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