AI Transformation Lead

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The AI Transformation Lead is a high-impact individual contributor and team leader reporting to the Chief Operating Officer. This role sits at the intersection of operational excellence, generative AI deployment, and structured program management, responsible for moving Illumia from a company that has access to AI tools to one that is genuinely transformed by them. This is a business transformation role: embed into functions, diagnose inefficiency, design AI-enabled workflows, and hold teams accountable to adoption. The AI Transformation Lead serves as the operational engine for Illumia’s organization-wide AI agenda.

Who you will work with:

• Member of the COO’s AI Transformation team alongside a peer AI Transformation Lead
• Close working relationships with functional leaders across Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, and Services
• Regular exposure to the Executive Leadership Team through COO reporting and cross-functional program governance

Key Responsibilities and Duties:

• AI Program Management: Own the end-to-end program management of AI transformation initiatives across all functions. This includes:
• Functional Embedding & Use Case Deployment: Work directly within functions — Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, Services — to identify the highest-leverage AI applications and drive their deployment into daily workflows. Responsibilities include:
• Adoption Accountability & Measurement: Drive Illumia’s AI adoption to 100%, ensuring that adoption translates into measurable efficiency gains. This includes:
• AI Governance & Responsible Deployment: Own AI governance decisions for Illumia’s AI deployments, drawing on Legal, IT Security, and functional leaders as needed to ensure deployments are secure, compliant, and fit for purpose. This role sets the standards and makes the calls — supporting functions are there to enable success, not to govern by committee. 

What You’ll Bring:

• 5+ years of experience in program or project management, management consulting, business operations, or a comparable role with direct accountability for cross-functional initiative delivery
• Demonstrated experience working with or deploying generative AI tools in a business context — including prompt engineering, workflow automation, or AI-assisted process redesign
• Proven ability to manage multiple concurrent initiatives across different functions with competing priorities and timelines
• Strong communication and facilitation skills — able to run structured discovery sessions, present findings to senior leaders, and build credibility with functional teams
• Comfort with ambiguity — able to scope and structure work in areas where the problem is not yet fully defined
• High degree of personal accountability and follow-through — this role requires closing loops, not just opening them
• Experience in a software company or tech-adjacent environment, particularly in a post-merger or high-growth context
• Familiarity with enterprise software tools including ERP, CRM, and support platforms
• Experience building or scaling an AI adoption program or center of excellence

• Background in change management or organizational design
• PMP or equivalent project management certification, or comparable demonstrated experience

Essential Functions of the Job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

Key Areas of Focus

• Drive Real Adoption — Close the gap between access and transformation by being present in functions, removing barriers, and making AI use the default, not the exception.
• Manage with Rigor — Bring project management discipline to every initiative: clear scope, defined timelines, named owners, and documented outcomes visible to the COO and functional leaders.
• Translate Capability into Outcomes — Identify where AI creates leverage within a function, design the workflow change that captures it, and measure whether it actually happened. Business judgment matters more than technical fluency.
• Build Organizational Capability — Develop AI fluency across the organization through coaching, documentation, and a culture where adoption is expected and supported.

Competencies and Behaviors

• Humble: The right leaders for Illumia don’t need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.