Manage daily air freight gateway operations, lead and develop the gateway team, ensure regulatory compliance, optimize KPIs and costs, resolve service disruptions, and collaborate with cross-functional and regional partners to support network growth and service improvements.
What You Can Expect:
- Lead the daily operations of the Air Freight Gateway, ensuring efficient execution of import and export shipments while meeting service, quality, and profitability objectives.
- Build, develop, and mentor a high-performing gateway team by fostering accountability, collaboration, and continuous professional development.
- Establish and maintain standardized operating procedures aligned with global best practices and company standards.
- Ensure compliance with all applicable aviation, customs, security, and regulatory requirements.
- Develop and maintain strong relationships with airlines, trucking providers, customs authorities, and other strategic logistics partners.
- Monitor operational KPIs, productivity, service performance, and financial results, implementing improvements to optimize efficiency and control costs.
- Lead the resolution of operational challenges, customer escalations, and service disruptions while maintaining a high level of customer satisfaction.
- Partner closely with Procurement, Product, Sales, Branch Operations, and overseas offices to support network development and deliver end-to-end logistics solutions.
- Identify opportunities to improve operational processes, system utilization, visibility, and overall service performance.
- Collaborate with regional leadership to support strategic initiatives, gateway expansion, and new trade lane development.
What You Bring:
- 5+ years of progressive experience in air freight operations, with strong knowledge of gateway operations, imports, and exports.
- 3+ years of leadership experience managing operational teams within the freight forwarding or logistics industry.
- Strong understanding of airline operations, cargo handling, air freight regulations, and international transportation processes.
- Proven ability to lead teams, drive operational performance, and manage multiple priorities in a fast-paced environment.
- Excellent communication, leadership, organizational, and problem-solving skills.
- Strong commercial mindset with the ability to balance customer service, operational excellence, and financial performance.
- Proficiency with Microsoft Office and freight forwarding operating systems.
- Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field is considered an asset.
- Air Cargo Security certification and ULD build-up knowledge are considered strong assets.
- Fluent in English and Spanish, both written and spoken.
- Willingness to work occasional evenings or weekends as operational needs require.
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