Ancillary Services Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privia’s physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care center’s ancillary services needs to drive overall results.

• Work closely with the Ancillary Services team to identify opportunities to drive ordering and collection workflow improvements at our care centers
• Collaborate with vendor partner(s) and various internal PMG departments to optimize care center workflows
• Utilize performance reports to identify and optimize workflows to drive revenue growth
• Monitor performance against key objectives, strategic plans
• Engage Operations team in Care Center conversions.
• Proactively monitor and support Care Centers to ensure timely service and issue resolution.
• Work collaboratively with Customer Service to triage and manage issues from Care Centers.
• Train physicians, providers, and office staff on processes and technologies.
• Perform basic analytics functions as necessary.
• Assist team members with ad-hoc projects, analytics, and support.
• Demonstrate strategic thinking skills and assess situations carefully; delivering clear recommendations
• Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
• Other duties as assigned.

• Bachelor’s degree preferred.
• 2+ years of previous healthcare experience required; working with physicians and medical groups or phlebotomy is preferred
• Athena EMR experience preferred
• Experience using Google Suite tools preferred
• Strong critical thinking skills
• Must be familiar and proficient in the use of software (e.g. EMR systems, Laboratory Information System (LIS) CRM, Microsoft Office or equivalent, etc.).
• Comfort in functioning independently and autonomously.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Uses a customer-focused approach in dealing with conflict and resolution of problems

All your information will be kept confidential according to EEO guidelines.

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.