Application Support Analyst - Intermediate

Summary

Job Description:

Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN.

Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use.  Under supervision may act as project coordinator on projects that may or may not have system-wide implications.

Essential Duties:

• Manage stakeholder expectations by analyzing expectations and requirements.

• Continually assess end user workflows and identifies area for personalization or build improvements.

• Identify project issues and risks and resolve or escalate as appropriate.

• Ability to research complex problems and formulate appropriate plans.

• Collaborate effectively with colleagues to complete tasks.

• Lead or actively participate in meetings.

• Provide recognized knowledge of product features, functionality and utilization of the application software.

• Provide instructor led classroom and one on one training to end users.

• Develop interactive training modules in learning management system

• Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.

• Participate in disaster recovery initiatives.

• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.

• Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.  

• Provide assigned on-site support during go-lives and system upgrades.

• Provide 24/7 support when scheduled.

• Ensure that applicable training documentation and/or manuals are available to trainees.

• Assist in developing and maintaining test scripts to reflect proposed workflow solutions.

• Maintain documentation on the organization’s file share platform.

• Minimum of a Bachelor’s degree and two years related experience, or two years’ direct healthcare experience in lieu of a degree.

• Appropriate certification or licensure (if applicable) required.