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About Chicago Public Media
Home to WBEZ and the Chicago Sun-Times, Chicago Public Media is the largest local non-profit news organization in the country. WBEZ and the Chicago Sun-Times serve more than 2 million people weekly across broadcast, print, and digital platforms. As a mission-driven organization, we aspire to become the essential and most trusted news source that Chicago turns to each day for understanding the people, events, and ideas that shape our community.
WBEZ is home to local and national news programming as well as a growing portfolio of popular podcasts. WBEZ serves the community with fact-based, objective news and information, and its award-winning journalists ask tough questions, dig deep for answers and expose truths that spark change and foster understanding. WBEZ is supported by 77,000 members, hundreds of corporate sponsors and major donors. In 2024, Chicago Public Media won 33 national and local awards including from the National Headliner Awards, National Association for Black Journalists, Public Media Journalists Association, Radio Television Digital News Association, Chicago Headline Club, Chicago Journalists Association, Media for a Just Society, and the Richard H. Driehaus Foundation.
Chicago Sun-Times is Chicago’s oldest continuously published daily newspaper serving Chicago and is known for its hard-hitting investigative reporting, in-depth political coverage, timely behind-the-scenes sports analysis, and insightful entertainment and cultural coverage. Chicago Sun-Times is the winner of eight Pulitzer Prizes and countless other awards. In recent years, the Sun-Times has focused on a digital transformation to deliver its news and content to a growing digital audience. Most recently, the Sun-Times dropped the paywall on suntimes.com to expand access to its journalism, and shifted to a community-funded digital membership program supported by voluntary member donations.
Chicago Public Media believes independent journalism is essential to a well-functioning democracy and access to fact-based, objective news and information is a right of every citizen. We serve the public interest by creating diverse, compelling content that informs, inspires, and enriches. We connect diverse audiences and help them make a difference in the community, the region and the world. And, we employ 300+ staff who want to belong to an organization that inspires, supports, and challenges them to do their best work.
For more information, please see the Chicago Public Media Annual Report.
The Opportunity
The Applications Analyst is the primary support person for the Naviga Advertising and Circulation systems responsible for supporting, maintaining, and optimizing these business applications to ensure effective and efficient operation across the organization. This role involves analyzing business requirements, configuring software solutions, troubleshooting application issues, coordinating upgrades, and collaborating with end users and vendors to improve system performance and usability.
General Responsibilities
- Maintain relationships, open trouble tickets, work to resolve issues, test enhancements and be available outside working hours with vendor support staff for cloud applications
- Develop and maintain system documentation, user guides and training materials
- Stay updated on current technologies
- Configure, test, and implement new applications, modules, and system enhancements
- Analyze and document business processes and user requirements to improve application functionality
- Work with business users, IT Staff, and external Vendors to identify organizational needs for new applications, changes in functionality, to existing applications
- Provide user training and technical support for applications
- Manage/lead projects related to application development, migration or optimization
- Responsible for supporting applications users’ company-wide, internally, and externally
- Manage application upgrades, patches and integrations with other systems
- Provide user training and technical support for applications
- Set up, maintain, and troubleshoot integrations and file transfers between applications and third-party vendors
Qualifications
- 5+ years of experience managing and maintaining software and applications
- Experience with MS Windows, Mac OS and iOS
- Experience with Microsoft Office, Google Apps and Adobe Suite products
- 5+ years of experience with database management, data modeling, and querying
- Experience with Python, Java, HTML, and Perl scripts
- Experience working with applications from Naviga and/or Brainworks is a plus
- Experience working with Payway, Braintree, and other credit card processors
- Experience in the newspaper industry is a plus
Education
Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent training and experience
Compensation
The expected pay range for this position is $68,000 to $84,500 per ANNUM.
Chicago Public Media provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographical location, and external market pay for comparable jobs.
Working at Chicago Public Media
At Chicago Public Media, we care deeply about our employees as we know attracting, developing, and growing talent is key to our success and enhancing our impact.
Our culture is one where collaboration, diversity of ideas, and innovation are encouraged. We value colleagues who will enhance our culture by bringing new ideas, divergent experiences, and talents to our dynamic workplace.
At Chicago Public Media we believe dedication to a great workplace includes supporting our employees and their families. As a result, we provide a broad and generous benefits package for employees at hire and in the years to come.
Our benefits include a competitive salary and benefits package which includes medical, dental, vision, vacation, holidays, life insurance, disability coverage, retirement savings, and a commuter benefits plan.
Chicago Public Media is an Equal Opportunity Employer and we actively seek and welcome people from all backgrounds, orientations, and life experiences to join our team.
The essential functions described above are not all-inclusive and are not intended to create any contractual or other legal commitment. Chicago Public Media may change the content or format of this job at any time in its sole and exclusive discretion without notice.
WBEZ Chicago Chicago, Illinois, USA Office
848 E GRAND AVE, Chicago, Illinois , United States, 60611
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