Schedules and confirms automotive sales and service appointments while responding to customer inquiries through phone, email, text, and chat. Follows up on missed appointments, unsold opportunities, and service reminders; documents communications in the CRM; coordinates with dealership teams; and meets appointment and performance goals. Provides professional, customer-focused service in a fast-paced environment.
Automotive BDC Appointment Coordinator
Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now
Drive Customer Connections. Build Relationships. Grow Your Career.Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.
As a BDC Appointment Coordinator, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.
Responsibilities- Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
- Schedule and confirm sales and service appointments.
- Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
- Build rapport and provide exceptional customer service with every interaction.
- Accurately document all customer communications in the dealership CRM.
- Coordinate with the sales and service teams to ensure a seamless customer experience.
- Meet daily, weekly, and monthly appointment and performance goals.
- Maintain a positive, professional, and customer-first attitude.
- Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
- Outstanding communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, CRM software, and Microsoft Office.
- Positive attitude with a desire to learn and succeed.
- Ability to work evenings and Saturdays as scheduled.
- Competitive hourly pay plus performance bonuses
- Comprehensive medical, dental, and vision benefits
- Paid vacation and holidays
- 401(k) with company match
- Paid training and ongoing career development
- Employee vehicle purchase program
- Opportunities for advancement within one of the region's leading automotive groups
- Professional, supportive, and team-oriented work environment
If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, apply today and become part of the Open Road Automotive Group team!
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