The Customer Success Manager will manage client relationships, oversee platform adoption, and ensure customer satisfaction while collaborating with internal teams.
Customer Success Manager
Location: Merchandise Mart, Chicago, IL (Hybrid - Remote/Onsite)
About Arvist:
Arvist is transforming logistics management through innovative technology and data-driven automation. We partner with medium to large-scale warehouse operations and third-party logistics (3PL) providers, helping clients optimize their operations with our platform. Our team is growing, and we’re seeking a Customer Success Manager who can play a pivotal role in driving customer satisfaction and platform utilization.
Role Overview:
As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.
Key Responsibilities:
- Build and nurture long-term client relationships, particularly with an older, traditional clientele in the 3PL and warehousing industries.
- Conduct warehouse visits and provide personalized support to clients to drive software utilization.
- Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.
- Collect and analyze user feedback to improve both the customer experience and internal processes.
- Collaborate with internal teams to ensure customer needs are integrated into product updates and new features.
- Support marketing and sales efforts, including attending trade shows and contributing to presentations.
Must-Have Qualifications:
- Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
- Proven track record in a client-facing role, with an emphasis on customer satisfaction and relationship building.
- Strong communication skills, with the ability to explain technical concepts to non-technical audiences.
Compensation & Benefits:
- Salary: $65,000 - $75,000 with potential for performance-based bonuses or commission
- Stock options available.
- Comprehensive health insurance, 401(k) plan, and unlimited PTO.
- Flexible working environment, with remote options, but preference for in-person collaboration at our Merchandise Mart office.
Work Culture:
We’re a small, agile team working at the cutting edge of logistics technology. At Arvist, employees enjoy a collaborative, open culture where we value customer feedback and proactive problem-solving. This role offers significant growth potential as you will be instrumental in shaping our customer success strategy moving forward.
Stryke Chicago, Illinois, USA Office
Chicago, Illinois, United States
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigate workers' compensation and related commercial casualty claims, determine compensability/liability, estimate losses, negotiate settlements within limits, establish action plans, communicate coverage decisions to policyholders, apply loss management techniques, update files, and prepare required reports while managing an inventory of claims.
4 Hours Ago
Fintech • Financial Services
Serve as primary contact for end-to-end servicing of commercial asset-based and syndicated loans. Process new loans, modifications, settlements, reconciliations, accruals, and fee management; partner with RM, Legal, Risk, and Technology; conduct quality reviews; train junior staff; support system enhancements and UAT.
Top Skills:
LoaniqLucasStucky
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Provide high-level administrative support to the CHRO, managing complex schedules, coordinating domestic and international travel, arranging meetings and facilities, preparing expense reports, liaising with executives and partners, maintaining office operations and administrative resources, and proactively resolving issues to ensure executive office efficiency.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordVideo Conferencing/Teleconferencing
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
