Associate Account Director

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

The Associate Account Director is a master of coordination, communication, and demonstrating high potential in core Business Leadership skills.  You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are a key agency driver who works to keep the agency operations moving along. You skillfully simplify the complex, understand connected data environments, and help mold the future of integrated technology environments. You can extract insights and actions from analytics and data, crafting the story of our performance.

YOUR RESPONSIBILITIES:

• Assist the account leadership team in all aspects of day-to-day execution of projects.
• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners- inclusive of managing possible frictions or misalignments
• Actively listens to clients and agency partners and can articulately communicate priorities back to the internal team with clear, documented directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the scope
• Builds strong internal relationships with key agency partner stakeholders
• Proactively manages workflow effectively in partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
• Supporting and protecting the team from any challenges and issues from the client and partner agencies. Must be able to de-escalate issues
• Manages projects autonomously and actively supports Account Director and VP Group Account Director in management of more complex projects and collaborations with other agency partners
• Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
• Comfortable in working across a variety of customer experience touchpoints and be the integration point for cross-functional teams
• Responsible for overall client satisfaction and service/product quality.
• Laser focus attention to detail and can proof client-facing materials
• Build relationships and establish open communication stream with other agency partners (IAT)
• Openly accept feedback (work performance and/or team performance) and ability to course correct
• Stays calm and focused under pressure and can skillfully manage communication and deliverable across different teams.
• Help co-author and manage strategic roadmaps, priorities, and learning agendas for our efforts

REQUIRED SKILLS/EXPERIENCE:

• Bachelor’s degree or equivalent experience.
• 6+ years’ experience in CRM marketing, email messaging, advertising, and/or digital marketing
• Previous integrated marketing account experience and/or CRM experience a plus
• Previous experience working on MarTech, insights, analytics, and customer data a plus
• Experience in working on a military or government account a plus
• Possess excellent planning, organizational, and problem-solving skills
• Is an excellent team player with outstanding communication, written and presentation skills
• Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.) a plus
• Exposure to multi-channel AI-based decisioning technology a plus
• Ability to multitask and handle a variety of cross-functional projects
• Ability to build relationships and communication flow with clients and internal teams
• Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and actionable recommendations. Experience working with Strategists and/or Data Analysts, and technology departments a plus
• Can effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment
• Ability and experience in pivoting and course correct when challenges come up; Comfortable in partnering with internal team members to find alternate solutions and manage timelines and expectations
• Experience in working collaboratively with multiple Agency partners and building relationships
• Can champion the work we do for the client and also serves as a voice for them internally
• Has eagerness to learn and comfortable asking questions to build their knowledge of the Army business and the inner workings of internal teams

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $105,000 - $115,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.