Associate Account Manager, Direct

| Chicago

Established in 1998, Cars.com is one of Chicago’s original tech companies. Our online platform makes it easier for consumers to shop for, sell, and service their cars. With our expert content, mobile app features, millions of new and used vehicle listings, a comprehensive set of research tools, and the largest database of consumer reviews in the industry, Cars.com offers innovative products to connect consumers with dealers across the country. Change is in our DNA, and 2017 has been no exception! We've moved to a new Chicago HQ at 300 S. Riverside, acquired DealerRater, the largest online ratings platform for car dealerships, and became a free-standing, publicly traded company on the NYSE! A true constant through the years has been the incredible culture we've created. Our employees have cultivated an environment leveraging technology, fostering innovation and embracing collaboration. We take pride in how Cars.com empowers our people to win and gain valuable experiences along the way!

We are currently looking for an open-minded, eager to learn Associate Account Manager to join our large, ever-evolving, FUN Account Management team. As an Associate Account Manager, you will provide support to the Account Management Team to fulfill initiatives and meet key commitments in the business. This role will have set responsibilities as well as ad hoc requests and the person will play a key part in assisting the business needs of the Operations Department.

 Responsibilities include:

• Data Entry to support customer’s products
• Work cases from SalesForce Queue
• Work with different departments on special projects for the organization
• Audit Creatives on site for Quality Assurance
• Fulfill Reporting requests
• Achieve set Service Level Agreements
• Effectively work cross-functionally and with a wide range of people with different skill sets
• Learn new systems and processes in a short amount of time
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Exceptional time management skills with the ability to handle multiple projects simultaneously
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Proficient in Microsoft Office Suite
• Ability to successfully work independently and as a productive member of a team
• Positive, customer first attitude

  Required Experience:

• Bachelor's degree preferred• 0-1 year of relevant work experience
• One year of relevant Account Management or Customer Service Experience 

Why Cars.com?

• Excellent health, dental & vision insurance
• Strong work like balance with paid holidays and vacation
• 401(k) plan with immediate vesting
• Employee stock purchase plan
• Tuition reimbursement
• Company paid volunteer day
• Commuter benefits
• Casual dress code
• State of the art office on the Chicago river, close to public transportation
• Flexible hours and ability to work from home
• Free Starbucks coffee, drinks, and snacks every day
• All-Office Happy Hours every Thursday and Friday
• Frequent celebrations and fun company events
• Endless options for personal development, including access to Lynda.com, “CarsU” classes, our internal library, and Friday “CarsIQ” sessions

Cars.com, Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, veteran status or genetic information.

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Location

300 S Riverside Plaza, Chicago, IL 60606
300 S Riverside Plaza, Chicago, IL 60606

Perks of working here

401(K) Matching
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Dental
Game Room
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Tuition Reimbursement
Vision
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