Associate Account Manager

Job Description:

JOB OVERVIEW This highly visible position will work closely with Account Managers, Fleet Consulting Executives, and key operational areas. Each member of Client Services is responsible for 100% client retention.The position of Associate Account Manager is a developmental role that provides a foundation for building the skills necessary to become an Account Manager. Responsibilities include:Provide administrative and analytical support within a team’s account portfolio for Core and Fleet Administration Account ManagersProvide back-up to Account Managers and their clients in support of continuity of serviceExecute transactions, conduct research, manage inquiries, complete projects, and prepare reports for internal and external use

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters.
• Respond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standards.
• Assist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdue.
• Escalate issues that impact service delivery.
• Audits and Reporting of Data Integrity
• Data and Exception Management
• Clearly communicate recommendations to customers and across the organization
• Understand customers fleet policies, anticipate needs, participate in executing on goals.
• Meet or exceed all departmental driven phone and Salesforce KPIs
• Assist in creating SOPs and FAQ documentation.
• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• No direct management responsibilities, but will provide day-to-day guidance and feedback

COMPETENCIES - SKILLS

• Thorough knowledge of clients and service offerings
• Able to proactively identify and understand internal and external client needs.
• Effective at influencing across the organization through knowledge and expertise.
• Committed to success of coworkers and organization.
• Demonstrate integrity, enthusiasm, and a willingness to be involved and make a difference.
• Strong written and oral skills to collaborate effectively with clients and internal/external organizations.
• Initiative-taker, ability to work independently and manage priorities effectively.
• Problem solver
• Strong organizational skills and attention to detail
• Able to manage multiple tasks and consistently communicate results.
• Effective in keeping deadlines, following up on tasks, and maintaining commitments

EDUCATION AND EXPERIENCE

• College degree or equivalent experience
• One to two years of relevant experience
• Intermediate to Advanced Proficiency in Microsoft Excel
• Outstanding verbal and written communications skills

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment: This position is in Alpharetta, GA or Des Plaines, IL and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: Some Travel may be required
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$39,600-$55,400

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.