Associate, Client Success

Job Description:

The Associate, Client Success is responsible for managing the execution and stewardship of media buys within the Amplifi Advantage program, ensuring accuracy and efficiency throughout the process. Building on foundational media knowledge, this role takes ownership of more complex buying activities and serves as a mentor to Associates, providing guidance and training to support their development. The Associate collaborates closely with internal teams and external partners, proactively resolving issues and identifying opportunities to optimize client savings and campaign performance. This position requires strong organizational skills, attention to detail, and the ability to balance tactical execution with strategic thinking. In addition, the Associate works closely with the Manager to deliver exceptional client service and attend to client campaign needs and requests.

Key Responsibilities:

• Manage and execute media buys within the Amplifi Advantage program, ensuring accuracy and timeliness.

• Interface and assist and Manager(s) with day-to-day workloads while overseeing Associates

• Review and process media plans from planning and investments teams; register media plans with vendors for confirmation against principal investment deals

• Monitor campaign performance and resolve issues such as preemptions and makegoods

• Prepare a variety of reports for clients & client teams

• Build and maintain strong vendor relationships to optimize client savings and program profitability

• Partner with planning and investment teams to align client objectives and deliverables.

• Assist Manager in communicating with billing department and account teams

• Assists Manager in maintaining and tracking client budget levels

• Communicate updates, opportunities, and issues proactively to internal teams and client teams

• Participate in and begin to lead internal and external meetings, providing clear and actionable insights

• Responsible for informing buying staff/clients of new opportunities or issues while guiding Associates through these changes and means of communication

• Actively seeks solutions to issues related to media buying tools such as DDS, Prisma, preemptions and makegoods with client’s media schedules

• As appropriate, recommend improvements to internal workflow to improve efficiency to Manager

• Maintain constant presence in marketplace in order to learn new and innovative ideas that can be presented to management for new deal opportunities

• Stay informed on marketplace trends and emerging media opportunities.

• Identify and implement process improvements to enhance efficiency and profitability

• Maintain organized documentation and ensure timely follow up on all communications

Qualifications:

• Bachelor’s Degree

• 1+ years media investment, buying, or activation experience

• Strong Media Math and Analytical Skills

• Fluent in Mediaocean Toolkits (Spot, National, Print, Prisma)

• Understanding of, and a desire to learn more about Media Buying

• Ability to learn server-based software and tools

• Demonstrated passion and curiosity for media investment

#LI-JS1 #LI-Hybrid

Additional Information:

The annual salary range for this position is $42,100-$60,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Applications are being accepted on an ongoing basis.

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