Associate Director, IT Customer Support Services

• Information Technology Services (ITS)

• Full-time, fixed-term position for up to five years at HEW Level 10A

• Based at our St Lucia Campus

Step into a leadership role where technology and human-centred service converge. As Associate Director, IT Customer Support Services, you will provide both strategic and operational direction for institution-wide IT customer support, shaping how service excellence is experienced across a complex and dynamic university environment.

You will lead a collaborative, high-performing team committed to delivering reliable, innovative, and user-centred services that enable the University community to thrive. Working closely with senior stakeholders and as a key member of the ITS Senior Management Group, you will champion a culture of continuous improvement, innovation, and accountability. Your leadership will ensure that IT services are aligned to the University’s strategic objectives while fostering an inclusive and forward-thinking environment that empowers your team to deliver their best work.

For more information about this opportunity, please view the information pack.

You are an experienced and visionary IT leader, recognised for your ability to lead large, complex service environments and deliver exceptional outcomes. You bring a strong track record in shaping IT strategy, driving transformation, and embedding a proactive, customer-focused culture within diverse teams. Your approach is both collaborative and decisive, underpinned by strong analytical capability and sound judgement.

You will have demonstrated success in leading major projects, managing significant budgets, and navigating multi-stakeholder environments with confidence and empathy. With a commitment to innovation and continuous improvement, you are motivated by the opportunity to influence at scale, enhance service delivery, and contribute to a purposeful organisation that values integrity, inclusion,

and impact.

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and salary packaging.

If you’d like to have a confidential discussion, please contact Caitlin Savage, Principal Advisor, Talent Acquisition via [email protected]. When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section.

Pre-employment checks may include: verification of the right to work in Australia, qualifications and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity.

We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623.

Applications close Tuesday 21 July 2026 at 11.00pm AEST (R-66140)