Join a team where data-driven decision-making and execution excellence help shape day-to-day operations. In this role, you will provide business guidance through reporting, workforce and capacity insights, and risk awareness. You will partner with leaders and teams to improve productivity, simplify processes, and strengthen controls. You will help drive digital adoption and reporting improvements that enable better decisions. If you enjoy working across stakeholders and turning data into action, this role offers broad impact and growth.
Job summary
As a Finance and business manager in Corporate center operations, you will provide guidance and business support through business metrics reporting, workforce and capacity management, and performance improvement initiatives. You will act as a trusted partner to stakeholders by identifying risks, improving processes, and delivering reporting and insights that enable effective decision-making.
Job responsibilities
- Deliver business metrics reporting, scorecards, and recurring updates to support day-to-day operational decision-making.
- Gather, validate, interpret, and analyze data to identify trends, resolve reporting gaps, and provide actionable recommendations.
- Support workforce planning activities by tracking capacity, utilization, and demand signals to inform prioritization.
- Manage seat and capacity planning by maintaining allocation views, monitoring utilization, and coordinating updates with partner teams.
- Lead space planning and reconfiguration initiatives by scoping needs, tracking progress, managing stakeholders, and documenting outcomes.
- Provide timely support for executive requests related to analysis, presentation development, and project tracking.
- Identify, escalate, and help mitigate risks associated with initiatives by applying structured risk awareness and follow-through.
- Support business transformation planning and execution by coordinating initiatives, defining measures of success, and tracking benefits.
- Drive adoption of digital tools and automation to improve workflows, reduce manual effort, and strengthen controls.
- Design data visualization frameworks for reports and dashboards to improve clarity, consistency, and usability.
- Serve as a backup for related business support activities within the function, as needed.
Required qualifications, capabilities and skills
- Bachelor’s degree (four-year course) or equivalent practical experience
- 5 years of experience in business management, operations support, reporting, analytics, or a related role
- Proficiency in Microsoft Excel and PowerPoint, including building structured reports and presentations
- Experience designing and maintaining dashboards or data visualizations (e.g., Tableau or similar tools)
- Experience extracting, reconciling, and validating data to produce accurate and reliable reporting outputs
- Strong stakeholder management skills, with the ability to align across multiple partner groups and drive actions to completion
- Strong communication, organization, and project management skills, including managing priorities and timelines
- Demonstrated attention to detail and quality control in reporting and presentation outputs
- Ability to influence and drive alignment toward shared goals through clear rationale and structured problem-solving
Preferred qualifications, capabilities and skills
- Experience in a business management or chief-of-staff type function supporting operational teams
- Experience supporting workplace capacity, seating, utilization, or space planning activities
- Experience driving continuous improvement, productivity, or process efficiency initiatives
- Exposure to automation or analytics tools (e.g., Alteryx, UiPath, Python) in an operations environment
- Experience developing executive-ready presentations and narratives from complex data sets
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Chicago, Illinois, USA Office
Chicago, IL, United States
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