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The Role
The Associate IT Operations Engineer is responsible for providing on-site and remote technical support to end-users, diagnosing hardware and software issues, and assisting in maintaining IT retail or CpG infrastructure. This entry-level role requires basic troubleshooting skills, strong customer service abilities and a drive to learn and grow.
Responsibilities- Provide basic troubleshooting for hardware, software, and network issues.
- Assist with set up, configure, and deploy desktops, laptops, printers, and other IT equipment.
- Assist with basic network troubleshooting, including Wi-Fi connectivity and IP configuration.
- Document issues, resolutions, and escalate complex problems to advanced support when necessary.
- Assist in user onboarding
- Travel to client sites to provide hands-on support as needed and requested. (up to 75%)
- Other Duties as assigned
- Associate degree in IT, or advanced service desk experience (3+ years).
- Basic understanding of Windows/macOS operating systems and common software applications.
- Basic understanding of networking
- Strong communication and customer service skills.
- Willing to learn and grow technical skills in either GTI CpG or Retail IT
- Valid driver’s license and ability to travel to client sites.
- Ability to lift and move IT equipment (up to 75lbs).
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range
$65,000—$75,000 USD
Green Thumb Chicago, Illinois, USA Office
Green Thumb is located in River North, a short walk from the Chicago Brown Line, near the Ohio expressway entrance, and close to many major bus routes. Or Green Thumb may be a living room or home office! HQ remains open, giving our teammates options to choose what suits each individual & team best.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
