The Associate Manager Business Applications leads a team to manage Salesforce systems, resolve incidents, conduct UAT, and implement process improvements for operational efficiency.
Work Flexibility: Remote
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
As an Associate Manager Business Applications, you will drive the systems (Salesforce) that power commercial success. In this role, you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands-on technical execution with team leadership, this is your opportunity to make a measurable impact in a fast-paced, enterprise environment.
What You Will Do
- Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations
- Manage end-to-end incident response by serving as escalation lead, resolving high-impact production issues within defined service levels
- Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation
- Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
- Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines
- Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations
- Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery
- Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability
What You Will Need
Required
- Bachelor’s degree
- Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
- Experience in incident management, system enhancements, and release cycles in enterprise applications
Preferred
- Minimum 2 years of people management or team leadership experience
- Experience working within the medical-technology (med-tech) space
- Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax
- Experience working in large, matrixed, or regulated enterprise environments
- Salesforce or related platform certification
United States of America Pay Ranges:
- USN: $102,600 - $171,000 USD Annual
- US5: $107,700 - $179,600 USD Annual
- US10: $112,900 - $188,100 USD Annual
- US15: $118,000 - $196,600 USD Annual
- US20: $123,100 - $205,200 USD Annual
- US30: $133,400 - $222,300 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Similar Jobs
Healthtech • Other • Robotics • Biotech • Manufacturing
Drive Salesforce systems for commercial success, leading a team of Business and Platform Analysts to manage incidents, testing, and process improvements.
Top Skills:
CpqSalesforceSAPServicemax
AdTech • Artificial Intelligence • Big Data • Digital Media • eCommerce • Machine Learning • Marketing Tech
The Account Manager will manage client relationships, oversee ad campaigns, ensure client satisfaction, and drive account growth while providing detailed performance reports.
Top Skills:
ExcelPowerPoint
AdTech • Big Data • Digital Media • Marketing Tech • Database • Automation
The Account Manager will develop and present mail plans and retention strategies for nonprofit clients, focusing on donor acquisition programs through direct mail and digital campaigns.
Top Skills:
ExcelMicrosoft WordPowerPoint
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
