Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management.
Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.
Role Overview
As an Associate Performance Manager reporting to the SVP, Chief Customer Officer, you support and progressively own post-sale performance, adoption, and retention outcomes for a portfolio of dealership groups. This is not a relationship-management role. It is an outcome-driven operating role focused on improving how dealers use the platform and how effectively they execute against it.
You are accountable for driving measurable business improvement through disciplined operating cadence, clear expectations, and consistent methodology — even in environments with imperfect attribution and uneven dealer execution.
Success in this role is measured by sustained customer retention, improving performance indicators, and demonstrated readiness to take on expanded ownership as a full Performance Manager.
Key Responsibilities
- Lead structured onboarding and early execution for new dealership groups, ensuring clear operating expectations and fast time-to-value.
- Develop and execute account performance plans aligned to dealer inventory realities, market conditions, and Lotlinx capabilities with a primary focus on efficiency, not vanity metrics.
- Monitor usage data, performance signals, and qualitative indicators to identify risk early and intervene decisively.
- Prepare and participate in disciplined, data-led business reviews with dealer leadership, translating Lotlinx performance into clear insights, tradeoffs, and next actions.
- Drive adoption and standardization across all rooftops within a group, including underperforming or resistant stores.
- Hold customers accountable to agreed-upon actions and operating norms required to achieve results.
- Identify and support expansion opportunities where additional investment clearly aligns to performance outcomes.
- Partner with Sales, Product, and Marketing to surface execution gaps, product feedback, and segment-specific learnings.
- Maintain deep working knowledge of the Lotlinx platform and automotive retail performance drivers.
Minimum Qualifications
- 1–3 years of experience in a performance-oriented SaaS role (CustomerSuccess, Account Management, Analytics, Consulting, or Sales).
- Bachelor’s Degree or work equivalent experience preferred
- Proficiency in Excel or Google Sheets required; experience with BI tools or SQL is a plus.
- Demonstrated ability to manage multiple accounts using structured processes and consistent operating cadence.
- Proven ability to influence behavior changes using data, logic, and clear expectations — not relationship leverage.
- High technical aptitude: able to quickly master complex platforms and translate insights into simple, actionable guidance.
- Track record of ownership, follow-through, and measurable impact.
Key Competencies
- Strong analytical capability with comfort working in environments where attribution is incomplete and signals must be interpreted.
- Strong orientation to process, structure, and repeatable methodology
- Comfort holding boundaries and saying “no” when necessary
- Executive-level communication grounded in data and outcomes
- Bias for ownership and accountability
- Intellectual curiosity and rapid learning
- Resilience in environments with ambiguity, resistance, and changing conditions
Compensation:
Salary Range: $70,500 - $90,700, plus a generous commission package.
Benefits:
Comprehensive benefits package including medical, dental, and vision coverage, along with a 401(k) matching program.
Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lotlinx is not currently able to offer sponsorship for employment visa status.
Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada.
Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.
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