Associate Principal, Service Management

What You'll Do:

This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing the ServiceNow CSDM model and Service Mapping of internal and external products.  As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the CMDB population and reconciliation processes, but will also provide support for other ITSM processes.  This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Comprehension and experience with application and implementation of the following; ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management

• Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model

• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards

• Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations

• Provides governance to ensure the integrity of the Configuration Management Database

• Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team

• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives

• Support integrations with data sources other than ServiceNow Discovery

• Monitor CMDB health and resolve conflicts between data sources. 

• Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.

• Produces management information, including KPIs and status reports, with an operational and a management focus

• Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward

Supervisory Responsibilities

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow

• Ability to discover and manage cloud inventory

• Ability to work across functional areas to drive continuous improvement

• Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, , IT Asset Management, Change Management, Incident and Problem Management, and Event Management

• Experience creating and maintaining metrics, reports, and dashboards

• Be customer focused and goal oriented with keen attention to detail

Technical Skills:

• ServiceNow experience is preferred

• Advanced knowledge of CMDB / CMS data models

• ITIL, COBIT5 as related to service management and configuration management

• General knowledge and familiarity with networking, mainframes, servers, scripting, databases

• Strong verbal and written communication skills, problem solving skills

• Strong Excel and PowerPoint skills required

Education and/or Experience:

• BS/BA in a related field, such as Management Information Systems (MIS), Computer Science

• 5 - 7 years of ITSM experience or related workflow development practice and techniques experience

• 5 - 7 years in an Automated Discovery Analyst role preferred

Certificates or Licenses:

• ITIL Certified (Foundation+)

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• Competitive health benefits including medical, dental and vision

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer