Associate Technical Account Manager

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

We are seeking a highly motivated and skilled Associate Technical Account Manager to join our team. This individual will be responsible for managing technical accounts in a one-to-many fashion, ensuring that our clients receive exceptional service. The ideal candidate will have strong technical acumen, excellent communication skills, and a passion for customer success.

What you'll do

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
• Assist customers via email or calls, providing technical guidance, best practices, or responding to questions.
• Participate in customer calls to address technical questions and provide solutions.
• Run one-to-many programs to educate customers on best practices related to Nerdio's products and services.
• Collaborate with internal teams to resolve complex technical problems and improve service delivery.
• Maintain up-to-date knowledge of Nerdio's products, services, and industry trends.
• Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data.
• Support Nerdio's Customer Success team in projects that improve the customer journey at scale
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical account management, sales engineering, or Information Technology.
• Strong understanding of Microsoft Azure and core Azure services
• Experience with VDI solutions preferred
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.

Benefits and Incentives

• Competitive Base + Commissions
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.