Provide end-to-end production support for ATG-based e-commerce applications, perform troubleshooting, analyze performance issues, and support application migration.
Job Summary:
We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.
Key Responsibilities:- Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments
- Perform advanced troubleshooting, incident resolution, and root cause analysis (RCA)
- Analyze thread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues)
- Support application migration and operations in cloud environments (AWS/Azure/GCP)
- Monitor system performance and ensure high availability and reliability
- Work with Microservices (MSE) / Micro Frontend (MFE) architectures
- Collaborate with development teams for bug fixes, enhancements, and system improvements
- Utilize monitoring and logging tools for proactive issue detection
- Participate in on-call support and handle critical production incidents
- Minimum 5+ years of experience supporting Java/J2EE-based web applications
- Strong experience with Oracle ATG (Web Commerce) platform
- Expertise in application support and operational troubleshooting
- Experience in Java performance tuning and profiling (thread/heap dump analysis)
- Strong knowledge of Apache Tomcat, JBoss (7.x) application servers
- Hands-on experience with monitoring tools such as:
- AppDynamics (preferred)
- Splunk (preferred)
- New Relic, ExtraHop, vSphere, SolarWinds Orion
- Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools)
- Strong SQL and Oracle database knowledge with debugging capabilities
- Experience supporting applications in cloud platforms (AWS, Azure, or GCP)
- Hands-on experience with hybrid application environments
- Understanding of Microservices and Micro Frontend architectures
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and collaboration skills
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