Responds to internet and dealership customer inquiries, enters lead data into CRM systems, manages lead workflows, schedules sales appointments, prepares reports and documentation, and delivers ethical, professional customer service. The role requires a process-oriented, sales-driven approach, knowledge of automotive sales and service operations, strong organization, and familiarity with social media marketing and blogging.
Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for.
What Were Looking For: As a Bob Loquercio Auto Group Business Development Coordinator, you will be responsible for responding to internet inquiries and generating sales with customers that contact the dealership or who have visited the dealership.
Benefits:
- Medical Plan
- Dental Plan
- Vision Plan
- 401(k) Savings Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Discounts on Products and Services
- Flexible Schedules
- Work Life Balance
Responsibilities:
- Respond promptly, professionally and courteously to all internet leads
- Utilize scripts and workflow tools to staff to ensure uniform customer service
- Promptly and accurately enter all customer inquiry data into CRM software
- Overseeing the generation of sales appointments
- Effectively utilizing lead management tools
- Compiling all necessary reports, forms and other documentation on a timely basis
- Exhibiting ethical behavior providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction
Qualifications:
- Previous experience in a disciplined, process-oriented and sales-driven role through inbound and outbound appointment and service calls, internet leads and internally generated customer opportunities
- Ability to gain overall knowledge of automotive sales and service department operations
- Strong organizational and leadership skills
- Knowledge of social media, social media channel marketing and social media blogging
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