JOB DESCRIPTION
This role is HYBRID, on-site 3 days a week at the Northbrook, IL Office.
The role of a Benefits Service Specialist is to provide top-quality service to employees about their benefits inquiries and related processes. Provides expertise and solutions as an answer to employees' requests regarding benefits and ensures effective communication through the HR Service Desk case management platform. The Benefits Service Specialist engages employees about their benefits, provides direct support, improves their experience, and creates substantive articles on benefits that promote the culture of employee self-service. Works closely with benefits providers and the benefits team to analyze processes and recommend improvements that increase employee experiences and service efficiency.
RESPONSIBILITIES

• Responsible for delivering efficient HR solutions with a strong focus on resolving employee benefits inquiries and other HR requests leveraging Service Now's HR Service Desk.
• Promptly and thoroughly responds to inquiries within agreed SLAs while maintaining high confidentiality, customer satisfaction, and service excellence.
• Assists employees with systems navigation, finding forms and form submissions, and guiding them to knowledge articles and other supporting documents that drive a solid self-service culture and an excellent employee experience.
• Collaborates with other HR functions to address tasks and provide the best solutions for employees.
• Regularly reviews inquiries to improve the content of knowledge articles, processes, operational activities, etc.
• Prepares drafts of knowledge articles on benefits to increase employee self-service.
• Educates on the range of benefits and related policies.
• Interacts with vendors and escalates identified issues.
• Proposes process changes to increase employees' experience.
• Provides ongoing feedback on the efficiency and effectiveness of the customer service process.
• Supports the development and execution of HR projects and initiatives

QUALIFICATIONS
Qualifications for Internal Candidates

• A university degree in HR Administration, Business Administration, or a related field
• Generally, 3 years of experience in Benefits Administration.
• Very good knowledge of US Benefits and related practices.
• Communicate professionally, friendly, and patient to all employees and staff.
• Maintain a positive attitude in a high-volume request environment.
• Expertise in working with HR Service Desk platforms including managing and responding to cases and utilizing knowledge management.
• Excellent writing skills

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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