Schedules dental appointments, registers patients, supports check-in, answers and triages calls, collects payments, processes insurance paperwork, manages patient flow, handles reminders, and maintains accurate cash and appointment records. Requires strong customer service, multitasking, a high school diploma, and bilingual Spanish communication skills.
HealthPoint is hiring for a bi-lingual scheduling staff to assist patients with check in and appointments. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care. This is a full time 40 hour a week-5 day position. The schedule will include morning shifts, afternoon shifts until 8:30pm and some Saturday until 5:30pm.
Starting Payrate: $18-$23 based on experience
- Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000
- Two free sets of HealthPoint scrubs
- Tuition Reimbursement for up to $1,000 a year.
- Nine paid federal holidays
- Birthday off paid in addition and not counted towards PTO
- Generous Paid Time Off
- Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.
Job Responsibilities
- Greets patients in a professional manner and accurately registers patients.
- Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
- Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
- Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.
- Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.
- Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.
- Monitors automatic appointment reminders and makes patient reminder calls as necessary.
- Timely answers phones and schedules patient appointments.
- Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.
- Triages all patient calls as necessary.
- Checks department voicemail and responds to messages within one hour.
- Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
- Handles any necessary paperwork for patients appointments.
Qualifications
Highschool Diploma
Bi-Lingual Spanish
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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