Respond to customer billing inquiries, resolve invoice discrepancies, process subscription updates and renewals, maintain account records, coordinate payment resolutions with finance, and explain pricing and service tiers to ensure timely resolution.
Job Description:
The Billing and Accounts Representative manages financial inquiries related to subscriptions, invoices, and account status while maintaining accuracy and professionalism.
Key Responsibilities:
- Address billing discrepancies and invoice questions
- Process subscription updates and renewals
- Maintain accurate account documentation
- Coordinate with finance for payment resolutions
- Explain pricing tiers and service packages
- Ensure timely resolution of financial concerns
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
