Billing Manager

Billtrust is seeking a Billing Manager (internally titled Manager, Accounting) who will be responsible for leading the company’s global billing operations, overseeing a distributed billing team, and ensuring accurate, timely, and scalable invoicing in a fast-paced SaaS environment.

This role is a people manager and operational leader, not a pure individual contributor. The Billing Manager will manage a global team of billing analysts across the U.S., Poland, and potentially additional international locations in the future, and will serve as the primary operational partner to Revenue Accounting.

The ideal candidate is a hands-on leader who is comfortable challenging existing processes, driving change, and leveraging automation and emerging technologies (including AI-enabled tools) to improve efficiency, accuracy, and scalability across the billing function.

What You'll Do:

Lead & Manage a Global Billing Team

· Directly manage and develop a globally distributed team of billing analysts across multiple regions (U.S., Poland, and future international locations)

· Establish clear expectations, accountability, and performance standards across time zones

· Allocate and reallocate work across billing cycles to ensure coverage, accuracy, and on-time execution

· Build a resilient operating model through cross-training, documented ownership, and succession planning

· Coach team members to exercise judgment, escalate appropriately, and continuously improve how work gets done

Own Global Billing Operations

• Own the end-to-end billing process across all billing streams, including:
  • New deals
  • Renewals
  • Usage-based and overage billing
  • Mid-month and month-end billing
  • Cancellations and credits
• Ensure invoices are generated accurately, on time, and in accordance with contract terms and established billing policies
• Maintain and evolve billing documentation, playbooks, and checklists to support consistent execution at scale
• Drive continuous improvement across billing workflows, data quality, and system utilization

Billing Intake, Prioritization & SLA Ownership

· Own the billing intake and triage process, including the shared billing inbox and inquiry tracking mechanisms

· Ensure billing inquiries and requests are prioritized appropriately and resolved within defined SLAs

· Enforce clear scope boundaries by quickly rejecting or rerouting out-of-scope requests

· Balance recurring billing cycles with ad hoc requests without compromising accuracy or deadlines

Partner with Revenue Accounting & Support Forecasting

· Work in close partnership with the Senior Revenue Accountant to ensure billing execution aligns with revenue recognition requirements

· Serve as the first line of resolution for billing-to-revenue discrepancies and execution issues

· Support ad hoc billing inputs and analysis required for cash forecasting, including timely and accurate data to support Finance and FP&A needs

· Escalate revenue-impacting issues with clear context and recommended paths forward

Drive Change, Automation & AI Adoption

· Actively assess existing billing processes and identify opportunities to simplify, automate, or redesign workflows

· Champion the use of automation and emerging technologies, including AI-enabled tools, to reduce manual effort, improve accuracy, and increase throughput

· Partner with Business Systems and Finance leadership to pilot and implement new tools or approaches that modernize billing operations

· Encourage a culture of continuous improvement, experimentation, and thoughtful disruption of legacy processes

Cross-Functional & Systems Collaboration

· Partner with Business Systems on billing system enhancements, integrations, and quote-to-cash initiatives

· Coordinate with Accounts Receivable to reduce billing disputes and downstream cash collection issues

· Collaborate with Sales, Customer Success, Legal, and FP&A to clarify billing execution requirements and support business needs

· Participate in strategic projects related to system implementations, process redesign, and operational scaling

Governance, Controls & Reporting

· Ensure billing processes comply with internal controls, accounting policies, and audit requirements

· Support internal and external audits related to billing by providing documentation, explanations, and process clarity

· Monitor billing accuracy, rework, and recurring issues, and drive corrective actions

What You'll Bring to the Team:

· Bachelor’s degree in Accounting, Finance, or a related field

· 5+ years of experience in billing, accounting operations, or revenue-related roles within a technology or SaaS environment

· Proven experience managing global teams, including working across time zones and cultures (strongly preferred)

· Strong experience with subscription-based and usage-based billing models

· Hands-on experience with billing and ERP systems (e.g., BillingPlatform, Sage Intacct)

· Demonstrated ability to lead change, challenge existing processes, and drive operational improvements

· Curiosity and openness to automation and AI-enabled tools, with a willingness to experiment and modernize how billing work is performed

· Strong organizational and prioritization skills, with comfort making trade-offs in a fast-paced environment

· Clear, confident communicator who can partner effectively across Finance, Systems, and customer-facing teams

· Process-oriented mindset with a track record of improving workflows, reducing rework, and scaling operations

The expected base salary range for this position is $105,000- $130,000 annually.

Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.