Billing Operations Program Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

The Billing Operations Program Analyst supports the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing. This role serves as an operational bridge between Billing Operations, IT, Finance, and external vendors, ensuring billing changes, communications, and incidents are managed with strong governance and minimal impact to revenue and customer experience. The role is especially critical during Brightspeed’s transition from legacy billing platforms to SAP BRIM. 

Key Responsibilities 

• Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes. 

• Coordinate intake, testing, approvals, and deployment of billing communication updates with internal stakeholders and external vendors. 

• Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence. 

• Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery. 

• Support monthly billing cycles across multiple customer segments using SAP BRIM, including validation of rating, charging, invoicing, and revenue data. 

• Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy. 

• Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies. 

• Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements. 

• Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles. 

• Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements. 

• Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue. 

• Develop and maintain dashboards and KPI reporting related to billing readiness, accuracy, volumes, and exceptions. 

• Manage external vendor portal access and role assignments and support user training on billing communication tools and processes. 

• Serve as a subject-matter expert for billing operations, invoice communications, and billing issue resolution. 

Education & Experience 

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred. 

• 4+ years of experience in billing operations, revenue operations, financial systems support, or a related function. 

• Experience supporting enterprise billing platforms (SAP BRIM preferred). 

• Experience in telecommunications, SaaS, or subscription-based environments is strongly preferred. 

• Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus. 

• Project coordination or project management experience is a plus. 

Skills & Competencies 

• Strong analytical and investigative skills with the ability to identify, analyze, and explain data discrepancies. 

• Advanced Microsoft Excel skills (pivot tables, XLOOKUP/VLOOKUP, reconciliations, data validation). 

• Ability to manage multiple initiatives and deadlines in a fast-paced, operational environment. 

• Strong communication and collaboration skills across IT, Finance, Operations, and external vendors. 

• Experience with SQL, Power BI, Looker, or similar reporting tools is a plus. 

Preferred Qualifications 

• Hands-on experience with SAP BRIM billing cycles and data validation. 

• Experience supporting billing transformations or system migrations. 

• Familiarity with SOX controls, revenue assurance, and billing governance frameworks. 

Physical Demands & Work Conditions 

• Primarily office-based or remote work, requiring prolonged use of a computer and standard office equipment. 

• May require occasional after-hours or weekend support during billing cycles, cutovers, or major system releases. 

• Minimal travel expected. 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice