Billing Solutions Specialist: 1:00pm-9:00 pm (Peoria, IL)

Under frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.

• Assist in handling incoming calls and emails, responding and answering questions.

• Process return mail and initiating research to determine correct addresses as needed.

• Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.

• Provide basic operational and customer support to insureds and agents.

• Conduct effective communication via telephone and email with various internal or external channels.

• Assist in researching and developing appropriate answers to inquiries based on customer channel.

• Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

• This position is scheduled for a 1:00 PM – 9:00 PM shift.

• Typically requires a high school diploma

• 0+ years of related experience

• [OR] equivalent level of education and experience

• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.

• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.

• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.

• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.

• Ability to provide excellent customer service support in a timely and friendly manner.

• Detail oriented with good organizational skills.

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses