Biomedical Remote Systems Administrator - Vancouver, B.C. area

Requisition Number: 2346234
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a member of the Customer Support team with a combination of solid technical and broad skills, the Biomedical Remote Systems Administrator provides clinical applications support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Act as a technical resource person and Cardiology department subject matter expert to Support department staff and management. Travels to customer sites to assist with application/basic workflow training and skills improvement workshops for support staff. The Biomedical Remote Systems Administrator will work in collaboration with Tier 3 and Engineering to provide feedback that can be utilized towards product enhancement.
If you are located in Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:

• Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications
• Diagnosing software and hardware malfunctions and giving direction/training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems
• Integrate Change Healthcare Cardiology software with various hospital medical devices and hospital information systems
• Performing software and/or hardware upgrades to existing Change Healthcare Cardiology systems
• Monitor, gather, and analyze data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums
• Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups
• May be assigned to various projects utilizing skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of progressive experience in related clinical and/or biomedical product engineering position providing technical support to product support teams
• Experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions
• Proven advanced computer skills to remotely access customer environments and provide time critical product support
• Ability to work on-call overtime hours on a rotating basis Mon-Sun

Preferred Qualifications:

• Bachelor's Degree (or higher) in Biomedical Engineering
• Experience with Cardiology department workflow
• Experience in higher level medical communication protocols (DICOM, HL-7)
• Familiarity with document/registry standards such as JCAHO, NCDR, or STS
• Proven hemodynamics background, biomedical devices and/or applications
• Proven technical support of cardiac hemodynamic monitoring systems
• Proven advanced computer skills to navigate software systems

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Canada Residents Only: The hourly range for Canada residents is $25.38 to $52.79 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.