Operate, maintain, and support IMS, CS, UDC, and Fixed Network domains as second-line support. Ensure service continuity and network stability through troubleshooting, incident resolution, and shift-based operations. Collaborate with customers and teams, apply telecom protocols knowledge, and work effectively under pressure.
Join our Team
About this opportunity:
We are looking for IMS Operations Engineer to join our Managed Services team. The successful candidate will be responsible for the operation, maintenance, and support of IMS, CS, UDC, and Fixed Network domains, ensuring service continuity, network stability, and operational excellence through effective second-line support and troubleshooting.
What you will do:
Preferred Qualifications
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 785622
About this opportunity:
We are looking for IMS Operations Engineer to join our Managed Services team. The successful candidate will be responsible for the operation, maintenance, and support of IMS, CS, UDC, and Fixed Network domains, ensuring service continuity, network stability, and operational excellence through effective second-line support and troubleshooting.
What you will do:
- Bachelor's degree in Communications, Telecommunications, Electronics Engineering, or a related field.
- Minimum 3 years of experience in Voice Core and IMS operations and support.
- Strong understanding of 2G, 3G, LTE, IMS, and EPC network architectures, protocols, and signaling flows.
- Solid knowledge of 3GPP standards and telecom protocols, including SIP, Diameter, BICC, SIGTRAN, CAMEL, MAP, and related technologies.
- Hands-on experience with Ericsson Core and IMS products, including:
(MSC, STP, DSC, SBG, CSCF, MTAS, IPWORKS, EME, HLR, HSS, CUDB,UPG)- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong verbal and written communication skills in English.
- Ability to work in rotational shifts, including morning, evening, and night activities when required.
- Strong customer focus, ownership, accountability, and teamwork skills.
- Ability to perform effectively under pressure and in critical operational situations.
Preferred Qualifications
- Knowledge of scripting and automation tools.
- Experience with Python or other programming languages is considered a strong advantage.
- Exposure to network automation, DevOps practices, or AI-driven operational tools is a plus.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 785622
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for designing, deploying and maintaining infrastructure and DevOps tooling. Manage Kubernetes clusters, databases and analytics platforms, monitor performance, troubleshoot incidents, support product lifecycle, collaborate with developers and product owners, and participate in Agile processes.
Top Skills:
BashCloudJavaJavaScriptKubernetesLinuxMicroservicesNode.jsRelational DatabasesRest ApiSQLTypescriptWindowsYaml
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead Managed Services and Field Services across assigned telecom customer accounts, ensuring SLAs/KPIs, managing field teams and subcontractors, coordinating maintenance, driving EHS compliance, cost optimization, continuous improvement, and customer engagement.
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide 24/7 first-line coordination for emergency incidents from mobile operators across EMEA, engage technical teams, manage communications and trackers, handle repair orders, prepare operational reports, and support tools/process improvements.
Top Skills:
Ip NetworkingExcelMicrosoft Power AppsMicrosoft PowerpointPower BITableau
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
