Brand Systems Director, AI

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

The Brand Operations Director, AI is a hybrid creative and operational leader responsible for both how the EVERSANA AI Agency platform is positioned and brought to market and how it is applied to deliver real, measurable value for clients. This is a bridge role — connecting brand and go-to-market strategy with platform-enabled creative execution — and requires someone who is equally comfortable shaping the narrative around the platform and guiding its application within live client engagements.

This role partners closely with Strategy, Account, Product, and Creative teams to ensure the platform is used in ways that are strategically sharp, creatively strong, and commercially differentiated. The right candidate brings deep experience in brand systems, growth-oriented creative, and integrated campaigns, and is energized by the challenge of translating complex AI capabilities into clear, compelling client value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Client-Facing Platform Application & Creative Operations

Guide the application of the AIA Platform within active client engagements, ensuring creative output is strategically grounded and operationally efficient:

• Define and shape creative briefs that translate client business objectives into platform-enabled creative solutions
• Pitch and present AI-powered creative concepts to clients in partnership with Strategy and Account leads
• Supervise and quality-control AI-enabled creative output, maintaining high standards across pharma brand, HCP, DTP, and payer audiences
• Partner with creative teams (whether sole-operator or small pod model) to build modular, scalable creative systems
• Identify gaps between platform capability and client need, feeding structured insight back to Product
• Track what has been sold and deployed across the client portfolio to identify replication and expansion opportunities
• Modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

• 12+ years of progressive experience in creative direction, brand strategy, and integrated campaign leadership
• Demonstrated success leading brand and growth creative across SaaS, fintech, B2B, or D2C environments
• Experience building and scaling modular creative systems across paid media, lifecycle, and brand channels
• Track record of pitching and presenting creative strategy to senior client or business stakeholders
• Familiarity with AI-enabled creative workflows and a genuine interest in how AI accelerates experimentation and production

PREFERRED QUALIFICATIONS:

• Ability to translate complex platform capabilities into sharp, resonant positioning and messaging
• Leads multidisciplinary creative teams with clarity, high standards, and strong velocity
•  Connects brand narrative to pipeline, sales enablement, and commercial performance
•  Comfortable operating in both strategic definition and hands-on execution modes
•  Confident presenting creative strategy and platform-enabled concepts to client stakeholders
•  Builds scalable creative frameworks, not one-off deliverables

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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