Broker Relationship Manager

The Opportunity:   

The Broker Relationship Manager is a strategic, relationship-focused role responsible for managing and growing partnerships with high-volume sellers. This position serves as a primary liaison between external partners and internal teams, ensuring strong performance, compliance with marketplace standards, and a high-quality customer experience. 

This role works closely with Operations, Risk, Product, and Support teams to drive seller success, resolve complex issues, and support platform initiatives. The Broker Relationship Manager combines data-driven insights with strong relationship management to help partners optimize their businesses while advancing Vivid Seats’ marketplace objectives. 

How your role contributes to the success of Vivid Seats:  

• Strengthening long-term partnerships with high-volume sellers
• Supporting a reliable, high-quality supply of inventory that enables competitive pricing and broad selection for customers
• Driving operational consistency and accountability that improves fulfillment, delivery, and overall marketplace performance
• Helping reduce friction, errors, and escalations through proactive account management
• Contributing to a trusted, efficient marketplace that benefits sellers, buyers, and internal teams 

How your role expectations will progress as a Broker Relationship Manager in the first 30, 90, and 180 days:  
 
30 days in 

• Complete onboarding and training to gain a strong understanding of our platform, tools, and processes
• Learn how ticket marketplaces operate and how this role supports great customer and seller experiences
• Build relationships with team members and cross-functional partners
• Develop familiarity with performance metrics, reporting, and account workflows
• Begin contributing to basic account reviews and market analysis 

90 days in 

• Manage day-to-day interactions with assigned broker accounts under guidance
• Analyze seller performance and market trends to provide informed recommendations
• Support brokers in optimizing inventory, pricing, and fulfillment practices
• Proactively identify opportunities to improve efficiency and service quality
• Collaborate with internal teams to resolve operational and account-related issues
• Begin leading portions of account reviews and strategy discussions 

180 days in 

• Independently manage a portfolio of broker relationships
• Serve as a trusted advisor to sellers on growth, compliance, and performance improvement
• Lead complex initiatives related to account optimization and technology adoption
• Resolve escalated issues with professionalism and sound judgment
• Contribute ideas and best practices that improve team and marketplace performance
• Demonstrate readiness for expanded responsibility and long-term growth 

What You’ll Bring:  

• A persistent, relationship-focused, and professional approach to managing complex partnerships
• Proven ability to build trust, influence outcomes, and navigate challenging conversations
• Excellent written and verbal communication skills, with strong attention to detail and follow-through
• Strong analytical, problem-solving, and issue-resolution capabilities
• Demonstrated negotiation skills and sound business judgment
• Ability to balance advocacy for partners with accountability to marketplace standards
• Highly organized, with the ability to manage multiple priorities in a fast-paced environment 

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can very. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Salary Range: $50,000-$75,000 plus variable commission incentives

Location: Chicago, IL  

We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.