We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the Role:
As a Business Operations Associate within the NetCredit Business Unit, you will serve as a strategic architect of our operational integrity. You will be responsible for the design, oversight, and continuous maintenance of a comprehensive controls inventory across our diverse product portfolio. By synthesizing customer feedback and production data, you will lead cross-functional gap assessments to proactively identify risks before they impact the business and enhance operational resiliency. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.
Responsibilities:
- Oversee a comprehensive preventative and detective controls inventory and maintenance program for critical business processes
- Synthesize customer complaint data and trend analysis to lead cross-functional gap assessments; translate high-level insights into actionable process improvements and strategic recommendations
- Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
- Gain expertise in product offerings, brand, and state compliance matrices, developing a strong familiarity with the regulatory landscape and mapping requirements to internal controls and documentation thereof
- Support the Issue Management lifecycle program with root cause investigations, scope corrective measures, redress action planning, and other data analysis
- Assist with ad hoc data requests related to external and third-party business audits.
Requirements:
- Bachelor's degree in Business, Finance, Economics, Engineering or a related field
- 5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation
- 3-5+ years in business operations, internal audit, operational risk, or related role in a high-regulated industry with experience in process improvements, designing or managing internal control frameworks
- Familiarity with SQL and Excel, proficiency preferred
- Strong analytical and problem-solving abilities
- Ability to collaborate effectively in both team and independent settings
- Excellent written and verbal communication skills
- Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus.
Compensation
- The budgeted annual salary range for this position is $72,000 - $104,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
#BI-Hybrid #LI-Hybrid #LI-LC1
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Top Skills
Enova Chicago, Illinois, USA Office
175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.
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