Business Development Representative II - MMB

ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of shipping and logistics solutions to meet our customers' supply chain needs. In 2021, ArcBest acquired MoLo Solutions , one of the fastest-growing truckload brokerages in North America. MoLo ® is known industry-wide for excellent customer service and trusted carrier relationships. These deep, trusted carrier relationships added committed capacity, high-volume freight programs, drop and hook capabilities and more consistent performance to ArcBest's already robust truckload network. ArcBest's large customer base also gave these carriers access to more consistent freight to keep their trucks moving - a win-win situation. The Business Development Representative position is a position within the ArcBest Company, however it is located in the MoLo office in Chicago.
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Company: ArcBest
Job Description
The Business Development Representative II is an experienced sales professional that builds their own portfolio of mid-market sized customers across North America, with the opportunity to solicit any region and/or vertical. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. This role will prospect new customers and sell MoLo, an ArcBest Truckload Service, while collaborating with various departments, including other ArcBest service lines, to provide integrated transportations solutions. This position is focused on identifying new business opportunities, negotiating contracts, and providing tailored logistics solutions that meet the unique needs of each customer. The Business Development Representative will be the primary point of contact for customer interactions, ensuring seamless coordination and delivering an exceptional service.
Responsibilities

• Other duties and projects, as assigned.
• Proactively identify issues and resolve problems to uphold our commitment to service.
• Prospect mid-market sized customers through cold calling and email communication.
• Drive department initiatives and mentor teammates.
• Uncover customer needs while successfully positioning and selling MoLo's truckload service offering.
• Collaborate cross-functionally with carrier sales, yield management, truckload account development, accounting, and modal operations departments including account management.
• Act as a consultant to customers to build and maintain customer relationships.
• Research new leads by utilizing customer databases and customer relationship management software.

Requirements
Education:

• Bachelor's Degree, preferred

Experience:

• 2 years experience in supply chain and/or 3PL sales, preferred
• Meet performance expectations and leveling requirements in the Business Development Representative I position.

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Additional Requirements:

• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.
• Ability to multi-task with a high attention to detail.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Ability to align growth initiatives with industry-leading service levels.
• Confident decision-making and problem-solving skills.
• Excellent time management skills to prioritize and maximize workload.
• Strong listening skills and excellent communication, both written and verbal, with an ability to effectively connect and engage with customers.

Competencies:

• Negotiating
• Relationship Management
• Selling
• Sales Closing and Agreements

Other Details
Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Compensation:

• This is an hourly position paid biweekly.
• Variable compensation is included.

Company Benefits: ArcBest Wellness Initiatives and Programs | ArcBest
Deadline to apply: 5/24/25
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.